Patient Access Representative

2 months ago


Vail, United States Vail Health Hospital Full time

Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

Schedule Details: Following completion of training, the position requires night shifts from 7:00 PM to 4:30 AM. Employees working evening shifts are eligible for evening shift differentials during these hours.

What you will do:

  1. Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
  2. Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
  3. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
  4. Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
  5. If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
  6. Establishes files, maintains information, and scans medical records in a timely and organized manner.
  7. Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
  8. Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
  9. Attends and provides feedback for departmental staff meetings.
  10. Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
  11. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
  12. Role Models the Principals of a Just Culture and Organizational Values.
  13. Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
  14. Performs other duties as assigned on department and organizational-level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:
  • Customer service and clerical experience
License(s):
  • N/A
Certification(s):
  • N/A
Computer / Typing:
  • Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:
  • N/A
Benefits at Vail Health (Full and Part Time) Include:
  • Competitive Wages & Family Benefits:
    • Competitive wages
    • Parental leave (4 weeks paid)
    • Housing programs
    • Childcare reimbursement
  • Comprehensive Health Benefits:
    • Medical
    • Dental
    • Vision
  • Educational Programs:
    • Tuition Assistance
    • Existing Student Loan Repayment
    • Specialty Certification Reimbursement
    • Annual Supplemental Educational Funds
  • Paid Time Off:
    • Up to five weeks in your first year of employment and continues to grow each year.
  • Retirement & Supplemental Insurance:
    • 403(b) Retirement plan with immediate matching
    • Life insurance
    • Short and long-term disability
  • Recreation Benefits, Wellness & More:
    • Up to $1,000 annual wellbeing reimbursement
    • Recreation discounts
    • Pet insurance


Pay is based upon relevant education and experience per hour.

Hourly Pay:

$20.67-$24.25 USD

  • Vail, Colorado, United States Vail Health Full time

    About the OpportunityVail Health is seeking a highly skilled and customer-focused Patient Access Representative II to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient registration and administrative support services.Key ResponsibilitiesObtain and verify patient information for registration,...


  • Vail, Colorado, United States Vail Health Full time

    About the OpportunityVail Health is a world-class healthcare system that provides exceptional care to patients in the beautiful mountains of Colorado. As a Patient Access Representative II, you will play a critical role in ensuring that patients receive the best possible care by registering them accurately and efficiently.Key ResponsibilitiesObtain and...


  • Vail, Colorado, United States Vail Health Hospital Full time

    About the OpportunityVail Health Hospital is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive timely and efficient access to medical care.Key ResponsibilitiesRegisters patients and performs all registration-related functions, including...


  • Vail, Colorado, United States Vail Health Hospital Full time

    About the RoleVail Health Hospital is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive exceptional care and service from the moment they arrive at our hospital.Key ResponsibilitiesRegisters patients and performs all registration-related...


  • Vail, Colorado, United States Vail Health Hospital Full time

    About the OpportunityVail Health Hospital is seeking a highly skilled Patient Access Representative to join our team. As a key member of our healthcare team, you will play a critical role in ensuring seamless patient access to our services.Key ResponsibilitiesRegistration and Admissions: Responsible for registering patients, collecting necessary information,...


  • Vail, Colorado, United States Vail Health Hospital Full time

    About the OpportunityVail Health Hospital is seeking a highly skilled Patient Access Representative to join our team. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient access to our world-class medical services.Key ResponsibilitiesRegistration and Admissions: Register patients, perform registration-related...


  • Vail, Colorado, United States Vail Health Hospital Full time

    About Vail Health HospitalVail Health Hospital is a leading healthcare provider in the region, offering state-of-the-art facilities and exceptional patient care. As a Patient Access Representative, you will play a critical role in ensuring seamless registration and admissions processes for our patients.Key ResponsibilitiesPatient Registration: Register...


  • Vail, United States Vail Health Hospital Full time

    Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.About the...


  • Vail, United States Vail Health Full time

    Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here .About the...


  • Vail, United States Vail Health Full time

    Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here . About the opportunity:...


  • Vail, Colorado, United States Access Healthcare Full time

    Job Details:Access Healthcare is seeking a skilled Registered Respiratory Therapist for a travel position in a dynamic healthcare setting. This opportunity offers a chance to work with a talented team and contribute to the delivery of exceptional patient care.Key Responsibilities: Provide respiratory care services to patients of all ages Conduct assessments,...


  • Vail, Colorado, United States Access Healthcare Full time

    Job Title: Certified Surgical TechnologistJob Summary: Access Healthcare is seeking a Certified Surgical Technologist for a travel job in a top-rated hospital in Colorado. As a travel Certified Surgical Technologist, you will have the opportunity to work with a talented team of healthcare professionals and gain valuable experience in a fast-paced surgical...


  • Vail, Colorado, United States Access Healthcare Full time

    Job Title: Certified Surgical TechnologistAccess Healthcare is seeking a skilled Certified Surgical Technologist to join our team for a travel assignment in Colorado.Job Details:Specialty: Certified Surgical TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks, 32 hours per weekShift: 12 hoursEmployment Type: TravelOur travel Certified...


  • Vail, Colorado, United States Access Healthcare Full time

    Job Title: Travel Certified Surgical TechnologistAccess Healthcare is seeking a skilled Certified Surgical Technologist to join our team for a travel assignment in Vail, Colorado.Job Details:Specialty: Certified Surgical TechnologistDiscipline: Allied Health ProfessionalDuration: 12 weeksShift: 8 hoursEmployment Type: TravelOur travel Certified Surgical...


  • Vail, Colorado, United States Access Healthcare Full time

    Job Title: Certified Surgical TechnologistAccess Healthcare is seeking a skilled Certified Surgical Technologist to join our team for a travel assignment in a top-rated medical facility.About the Job:Specialty: Certified Surgical TechnologistDiscipline: Allied Health ProfessionalDuration: 12 weeks, 40 hours per weekShift: 8 hoursEmployment Type: TravelThe...


  • Vail, Arizona, United States Expert Seekers Training Full time

    Unlock Your Earning PotentialAs a Business Development Representative with Expert Seekers Training, you'll embark on a dynamic career journey that offers limitless growth opportunities. Our comprehensive training program empowers you to excel in a commission-based sales role, where you'll engage with clients nationwide to provide insurance coverage.About the...


  • Vail, Colorado, United States Access Health Care Physicians LLC Full time

    Job Title: Certified Surgical TechnologistJob Summary: Access Healthcare is seeking a skilled Certified Surgical Technologist to join our team. As a Surgical Technologist, you will play a vital role in ensuring the smooth operation of surgical procedures.Responsibilities:Assist surgeons and other medical staff during surgical proceduresPrepare and maintain...


  • Vail, Arizona, United States The Elmer Agency Full time

    Job OverviewAs a remote Insurance Sales Representative with The Elmer Agency, you will have the opportunity to leverage our robust support system and commission structure to achieve financial independence.Key Responsibilities:Build and maintain strong relationships with clients to ensure their needs are met with the highest standards of service.Recommend...


  • Vail, Colorado, United States Access Health Care Physicians LLC Full time

    Job Title: Travel Respiratory Therapist PositionJob Summary:Access Healthcare is seeking a skilled Registered Respiratory Therapist to fill a travel position in a dynamic healthcare setting. As a Registered Respiratory Therapist, you will be responsible for providing high-quality patient care and collaborating with the healthcare team to ensure optimal...


  • Vail, Colorado, United States Access Health Care Physicians LLC Full time

    Job DetailsAccess Health Care Physicians LLC is seeking a Certified Surgical Technologist for a travel job in Vail, Colorado.Specialty: Certified Surgical TechnologistJob Location: Vail, ColoradoTravel Allied Health Professional Salary: $2,142/weekAssignment Length: 12 weeksTotal Hours Per Week: 40 weeklyShift Breakdown: 5x8 hrsThe successful candidate will...