Care Navigator

2 months ago

East Boston, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time
Job DescriptionJob DescriptionNorth Suffolk's Community Behavioral Health Center (CBHC) program is looking for a Care Navigator to join our team The CBHC Care Navigator coordinates case navigation, participation, and transition for all CBHC programming. They educate and support individuals through the entire process. The Care Navigator also serves as a community liaison, acting as a dynamic team member who supports day to day operations of the programs.

This position is an on-site/in-person role with evenings and/or weekends required.

What you'll do:

  • Coordinate and perform referrals in a prompt, comprehensive and responsive manner which can include:
    • Communication about participants' program adherence to referral sources such as the courts, Department of Children and Families, etc.
    • With collateral providers and community partners such as health care providers, recovery coaches, etc.
    • Participate in outreach and engagement activities with program participants, including follow-up appointments.
  • Run client insurance in real time.
  • Be able to demonstrate competency with eHana and EPIC (training is provided).
    • Reconcile cases from call log with state programs.
  • Support in triaging non-clinical calls.
  • Complete bed searches for CCS, CBAT, detox and other acute levels of care as needed.
  • Under management supervision, identify risk and behavioral crisis needs and bring to the attention of clinical staff as needed.
  • Meet individually with program participants to complete paperwork and finalize other administrative duties.
  • Complete clinical documentation as required in the electronic health record and/or other databases.
  • Maintain databases ands spreadsheets for information tracking, communication, and client assignments as directed.
  • In collaboration with clinical staff, develop and implement individual action plans, monitor and report progress and document as appropriate to credential level.
  • Participate in staff meetings and perform other duties and tasks as assigned.


What you’ll need:

  • Education/Skills:
    • Bachelor's Degree in Social Work, Counseling Psychology, Psychology, Expressive Therapies, or related field of study.
    • A minimum of 2 years post-degree experience within a multidisciplinary treatment setting.
    • Group facilitation skills and experience with individuals with substance use disorders required.
    • Length of experience contingent upon educational credentials.

Competitive & Comprehensive Benefits:

  • Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Eligible employer for the PSLF program
  • North Suffolk qualifies as an H-1B Cap-Exempt employer (for eligible positions)
  • North Suffolk offers visa and permanent resident card support to active employees
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities



  • Care Navigator- Logan Airport

    3 months ago

    East Boston, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job DescriptionJob DescriptionNorth Suffolk is looking for a Care Navigator to join our Emergency Logan Airport/Co-respond Team! The Co-respond team services Logan Airport by providing education, case navigation and transition assistance for individuals arriving through Logan Airport. The Care Navigator works with Mobile Clinicians, Massport, and the...

  • Care Navigator

    3 months ago

    East Boston, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Job DescriptionJob DescriptionNorth Suffolk is looking for a Care Navigator to join our Emergency Logan Airport/Co-respond Team! The Co-respond team services Logan Airport by providing education, case navigation and transition assistance for individuals arriving through Logan Airport. The Care Navigator works with Mobile Clinicians, Massport, and the...

  • Care Navigator

    2 days ago

    East Boston, United States North Suffolk Mental Health Association Full time

    North Suffolk's Community Behavioral Health Center (CBHC) program is looking for a Care Navigator to join our team! The CBHC Care Navigator coordinates case navigation, participation, and transition for all CBHC programming. They educate and support individuals through the entire process. The Care Navigator also serves as a community liaison, acting as a...

  • Outreach Care Navigator

    2 days ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Who We Are: Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that...

  • Outreach Care Navigator

    1 month ago

    Boston, United States Boston Health Care for the Homeless Program Full time

    Job DescriptionJob DescriptionWho We Are:Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We...

  • Patient Navigator

    1 month ago

    Boston, United States Brigham and Women's Hospital Full time

    Job Description - Patient Navigator (3292600) General Summary/Overview Statement: The Brigham and Women’s Hospital (BWH) Primary Care Transitions Clinic is expanding its infrastructure to include navigation services for patients. The Transitions Clinic is a post-hospital discharge clinic for patients with no current primary care provider. We act as their...

  • Patient Navigator

    4 weeks ago

    Boston, Massachusetts, United States Brigham & Women's Physicians Organization(BWPO) Full time

    General Summary/Overview Statement:The Brigham and Women's Hospital (BWH) Primary Care Transitions Clinic is expanding its infrastructure to include navigation services for patients. The Transitions Clinic is a post-hospital discharge clinic for patients with no current primary care provider. We act as their short-term primary care site. We see medically...

  • Patient Navigator

    4 weeks ago

    Boston, United States Brigham & Women's Physicians Organization(BWPO) Full time

    General Summary/Overview Statement: The Brigham and Women’s Hospital (BWH) Primary Care Transitions Clinic is expanding its infrastructure to include navigation services for patients. The Transitions Clinic is a post-hospital discharge clinic for patients with no current primary care provider. We act as their short-term primary care site. We see medically...

  • Patient Navigator

    2 months ago

    Boston, United States Brigham & Women's Physicians Organization(BWPO) Full time

    General Summary/Overview Statement: The Brigham and Women's Hospital (BWH) Primary Care Transitions Clinic is expanding its infrastructure to include navigation services for patients. The Transitions Clinic is a post-hospital discharge clinic for patients with no current primary care provider. We act as their short-term primary care site. We see medically...

  • HIV Prevention Program Navigator

    4 days ago

    Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job OverviewAbout Us:Since 1985, the Boston Health Care for the Homeless Program has been dedicated to providing equitable and dignified access to high-quality health care for individuals and families experiencing homelessness in the greater Boston area. Each year, we serve over 10,000 homeless individuals, ensuring they receive comprehensive health care...

  • Patient Navigator-U

    2 weeks ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator is responsible for providing advocacy and case management services for patients, facilitating access to social service benefits and other internal and external resources, and advocating on behalf of the patient. The Patient Navigator is also responsible for guiding patients through the health care system and ensuring...

  • Patient Navigator-U

    3 weeks ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator is responsible for providing advocacy and case management services for patients, facilitating access to social service benefits and other internal and external resources, and advocating on behalf of the patient. The Patient Navigator is also responsible for guiding patients through the health care system and ensuring...

  • Recovery Support Navigator

    1 month ago

    Boston, United States Boston Medical Center Part time

    Position: Recovery Support Navigator         Department: Project Assert Schedule: Part Time POSITION SUMMARY: Recovery Support Navigators (RSN) provide care management and navigation support to engage patients in the treatment system and help them access an array of treatment services and community resources. RSN’s will assist patients in...

  • Patient Navigator

    3 weeks ago

    Boston, United States Boston Children's Hospital Full time

    Job Posting Description The Patient Navigator provides education and emotional support to patients, guiding them through the healthcare system. This role serves as a single point of contact for referring physicians, patients, and caregivers, providing resources and assistance with accessing supportive care services within BCH and in the community. This...

  • Dementia Care Navigator

    2 days ago

    Boston, United States Tufts Medicine Full time

    **Job Profile** **Summary** ​ This role focuses on performing activities associated with evaluating, developing, recommending, implementing, and carrying out the policies and procedures related to the delivery of high quality patient care. In addition, this role focuses on performing the following Care Navigation related duties include: Focuses on the...

  • Patient Navigator

    3 weeks ago

    Boston, United States Children's Hospital Boston Full time

    75589BRJob Posting Title:Patient NavigatorDepartment:Medicine-Hematology/OncologyAutoReqId:75589BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Social ServicesJob Posting Description: The Patient Navigator provides education and emotional support to patients, guiding them through the healthcare system. This role serves as a single point of...

  • Patient Navigator III

    2 days ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties...

  • Patient Navigator III

    4 weeks ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties as...

  • Patient Navigator III

    3 months ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties as...

  • Patient Navigator III

    2 months ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties as...