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Care Navigator
2 months ago
This position is an on-site/in-person role with evenings and/or weekends required.
What you'll do:
- Coordinate and perform referrals in a prompt, comprehensive and responsive manner which can include:
- Communication about participants' program adherence to referral sources such as the courts, Department of Children and Families, etc.
- With collateral providers and community partners such as health care providers, recovery coaches, etc.
- Participate in outreach and engagement activities with program participants, including follow-up appointments.
- Run client insurance in real time.
- Be able to demonstrate competency with eHana and EPIC (training is provided).
- Reconcile cases from call log with state programs.
- Support in triaging non-clinical calls.
- Complete bed searches for CCS, CBAT, detox and other acute levels of care as needed.
- Under management supervision, identify risk and behavioral crisis needs and bring to the attention of clinical staff as needed.
- Meet individually with program participants to complete paperwork and finalize other administrative duties.
- Complete clinical documentation as required in the electronic health record and/or other databases.
- Maintain databases ands spreadsheets for information tracking, communication, and client assignments as directed.
- In collaboration with clinical staff, develop and implement individual action plans, monitor and report progress and document as appropriate to credential level.
- Participate in staff meetings and perform other duties and tasks as assigned.
What you’ll need:
- Education/Skills:
- Bachelor's Degree in Social Work, Counseling Psychology, Psychology, Expressive Therapies, or related field of study.
- A minimum of 2 years post-degree experience within a multidisciplinary treatment setting.
- Group facilitation skills and experience with individuals with substance use disorders required.
- Length of experience contingent upon educational credentials.
Competitive & Comprehensive Benefits:
- Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
- Eligible employer for the PSLF program
- North Suffolk qualifies as an H-1B Cap-Exempt employer (for eligible positions)
- North Suffolk offers visa and permanent resident card support to active employees
- Health & Dental Insurance, with generous employer contribution
- Employer Paid Life Insurance
- 403 (b) Retirement Plan with employer matching
- Voluntary Short and Long Term Disability Insurance
- Medical & Dependent Care Flexible Spending Accounts
- Access to Credit Union Banking
- Access to State Tuition Remission Program (Worksite Specific)
- Employee Referral Bonus Program
- Discounted Movie Tickets
- Comprehensive Training Program
- Internal Advancement Opportunities
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