Patient Navigator III

4 months ago


Boston, United States Boston Medical Center Full time

POSITION SUMMARY:

The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties as needed.

The primary function of this position within the Geriatrics Section is to support the Geriatrics Offsite programs. The Patient Navigator III will also update, cancel and reschedule primary care and home phlebotomy appointments including registration, insurance/coverage verification, appointment scheduling, and other duties to coordinate care for patients.

The Patient Navigator III is a member of our Geriatrics Primary care team. The Patient Navigator primarily supports our Geriatrics Offsite programs which include the Home Care (home-based primary care) and Nursing Home programs. 

The Geriatrics Home Care program supports over 500 homebound older adults in the Boston area by bringing primary care services to their home. Our goal is to support patients by helping them to remain at home and age in place. 

The Geriatrics Nursing Home program provides both long term and short term care for older adults in six Skilled Nursing Facilities across Boston. Our goal is to help patients have Geriatric focused care during their stay at a skilled nursing facility.

We are looking for a compassionate, patient focused, and holistic person to add to our team.

Position: Patient Navigator III

Department: Geriatrics    

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

  • Associates’ Degree plus three years of related experience or HS Diploma/GED plus five years of related experience.

EXPERIENCE:

  • Individual must have experience (paid or volunteer) working with families of various backgrounds.  Must have some familiarity navigating community resources and systems.
  • Experience in similar or related field (such as community health work or elder services) is preferred.

KNOWLEDGE AND SKILLS:

  • Ability to work in a multi-cultural, diverse, decentralized environment, as a member of a health care team.
  • Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
  • Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
  • Ability to handle multiple tasks and responsibilities at the same time effectively
  • Knowledge of software applications such as Microsoft Word and Excel.
  • Ability to interpret and record data and understand basic medical terminology.
  • Must be able to maintain strict confidentiality of all personal/health sensitive information.

Equal Opportunity Employer/Disabled/Veterans


  • Patient Navigator III

    2 months ago


    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties...

  • Patient Navigator III

    3 weeks ago


    Boston, United States Boston Medical Center Full time

    Position Summary All candidates should make sure to read the following job description and information carefully before applying. The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support...

  • Patient Navigator III

    4 weeks ago


    Boston, United States Boston Medical Center Full time

    Position Summary The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and other duties as...

  • Patient Navigator III

    4 weeks ago


    Boston, United States Boston Medical Center (BMC) Full time

    Position SummaryAll candidates should make sure to read the following job description and information carefully before applying.The Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients,...

  • Patient Navigator III

    4 weeks ago


    Boston, United States Boston Medical Center (BMC) Full time

    Job DescriptionPosition SummaryThe Patient Navigator III assists patients, families, and caregivers to navigate the many systems encountered during their healthcare journey. Provides administrative support by performing general clerical work to support patients, providers, and care team members including referral processing, phone triage, DME support, and...

  • Patient Navigator II

    4 weeks ago


    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator II guides patients through the health care system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator II helps patients arrive at scheduled appointments on time and prepared for specific procedures....


  • Boston, United States Massachusetts General Hospital Full time

    Internal Medicine Associates (IMA) Primary Care Practice PRINCIPAL DUTIES AND RESPONSIBILITIES: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. Thi Patient Services, Coordinator, Patient, Customer Service, Healthcare, Skills

  • Patient Navigator

    1 week ago


    Boston, Massachusetts, United States Dana-Farber Cancer Institute Full time

    Cancer Care Navigator OpportunityDana-Farber Cancer Institute's Cancer Care Equity Program is seeking a skilled Cancer Care Navigator to join our team. As a Cancer Care Navigator, you will play a critical role in supporting adult medical oncology patients, with a focus on breast oncology. Your primary responsibility will be to proactively engage with...


  • Boston, United States Massachusetts General Hospital Full time

    MGB strives to advance health equity, improve health outcomes, and promote well-being of our primary care patients by addressing health-related social needs, system navigation, and care coordination as standard of care. Patient Navigators are an inte Navigator, Cancer, Patient, Healthcare, Patient Access

  • Care Coordinator

    1 week ago


    Boston, Massachusetts, United States NuvoAir Full time

    About the RoleWe are seeking a highly skilled Care Coordinator to join our team at NuvoAir. As a Care Coordinator, you will play a critical role in ensuring that patients with cardiopulmonary diseases receive the best possible care and support.Key ResponsibilitiesProactively identify and work with patients to provide coordination and navigation of care and...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coordinator III (3307903) Internal Medicine Associates (IMA) Primary Care Practice PRINCIPAL DUTIES AND RESPONSIBILITIES: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. This role provides general administrative support to...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coordinator III (3300027) This role offers a $750 sign on bonus to eligible external candidates. The Patient Services Coordinator is an essential part of the care team serving as the primary point of contact for patients. The Patient Services Coordinator (PSC), under general supervision, provides administrative support to...


  • Boston, Massachusetts, United States Partners Healthcare System Full time

    Job SummaryWe are seeking a highly skilled and organized Patient Service Coordinator III to join our team at Partners Healthcare System. In this role, you will provide exceptional customer service to neurosurgical patients, supporting all aspects of physician practice for clinical care management.Key ResponsibilitiesClinical Practice Support: Manage...


  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryMassachusetts General Hospital is seeking a highly skilled and organized Patient Service Coordinator III to join our Neurosurgery team. This is a full-time position that requires a strong commitment to providing exceptional patient care and support.Key ResponsibilitiesProvide high-quality customer service to neurosurgical patients and...


  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryThe Patient Service Coordinator III will provide high-quality customer service for neurosurgical patients at Massachusetts General Hospital. This role involves supporting all aspects of physician practice for clinical care management, including scheduling appointments, obtaining referrals, and pre-certifications as needed.Key...


  • Boston, United States Mass General Brigham Full time

    Description: GENERAL SUMMARY/ OVERVIEW STATEMENT: The Massachusetts General Hospital Division of Palliative Care & Geriatric Medicine Patient Service Coordinator III (PSC III). The PSC III will assist the division’s inpatient teams through programmatic, administrative, scheduling, financial and operational task support. This is an in-person...


  • Boston, United States Mass General Brigham Full time

    Patient Services Coordinator III-(3293822) Description The Lead Patient Services Coordinator, under general supervision of the Practice Manager, works collaboratively with leadership to oversee the day-to-day operations and the supervision of all administrative and facilities staff. The PSC III has direct supervision of the desk staff to include...


  • Boston, United States Massachusetts General Hospital Full time

    This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes. You have been signed out. This service is set to sign out after {0} minutes of inactivity. Job Description - Patient Services Coordinator III (3293822) Job Description Description The Lead Patient...


  • Boston, United States Mass General Brigham Full time

    Description: GENERAL SUMMARY/ OVERVIEW STATEMENT: The Massachusetts General Hospital Division of Palliative Care & Geriatric Medicine Patient Service Coordinator III (PSC III). The PSC III will assist the divisions inpatient teams through programmatic, administrative, scheduling, financial and operational task support. This is an in-person Monday-Friday...


  • Boston, United States Mass General Brigham Full time

    Description: Internal Medicine Associates (IMA) Primary Care Practice PRINCIPAL DUTIES AND RESPONSIBILITIES: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. This role provides general administrative support to healthcare providers in this high-volume,...