Patient Navigator
1 month ago
General Summary/Overview Statement:
The Brigham and Women’s Hospital (BWH) Primary Care Transitions Clinic is expanding its infrastructure to include navigation services for patients. The Transitions Clinic is a post-hospital discharge clinic for patients with no current primary care provider. We act as their short-term primary care site. We see medically complex patients after the emergency room or hospitalization and make sure they are more medically stable before we send them to a long-term primary care provider within the Brigham. The Patient Navigator supports the Transitions Clinic team in working with patients to apply for insurance, accompany patients to important appointments, apply for resources and benefits (transportation, cash benefits, food benefit, etc.). The navigator is expected to work closely with patients on finding and applying for community resources that would benefit them. The Patient Navigator works closely with patients, their families, community resources, the Transitions Clinic team, Patient Financial Services, and Brigham Primary Care sites to eliminate barriers that might otherwise prevent patients from successfully establishing a relationship with a long-term primary care provider. The Patient Navigator reports to the Transitions Clinic Practice Manager and will be part of the Transitions Clinic team.
Principle Duties and Responsibilities:
● Learns and uses existing patient financial services resources to complete and submit appropriate public insurance applications, and subsequently track approval and update the electronic health record. For example, will be responsible for helping patients understand insurance application requirements, screening patients for insurance, and assisting in the application process when appropriate. Helps submit applications for health coverage via the Health Connector.
● Acts as a liaison between the patients, hospital billing department, and Brigham Health Primary Care practices/billing agencies in addressing insurance related inquiries and issues.
● Provides patient outreach and support to Transition Clinic patients in a manner that is culturally sensitive and non-judgmental.
● Documents patient outreach and planning in the patient’s record.
● Works closely with practice based social services and available community resource specialists.
● Coordinates transportation-escort services when necessary
● Contributes to the Transitions Clinic team, including working on quality improvement and process design.
● Works as an effective, collegial member of the Transitions Clinic Team
● Utilizes IT tools to track patient information and applications.
● Utilizes screening tools and program resources to help identify and address patients’ barriers to care.
● Learns and become proficient in available electronic health information systems including, but not limited to: EPIC and EPIC related tools, registries, and Patient Financial Services IT tools.
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