Outreach Care Navigator

1 month ago

Boston, United States Boston Health Care for the Homeless Program Full time
Job DescriptionJob Description

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply. 

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

Hours:   Full time, Monday - Friday 8:30am-5:00pm

We are looking for an Outreach Care Navigator who is public health conscious, has an interest or experience in infectious disease care, and is aligned with the ideas of harm reduction to join a clinical team on the front line of innovative approaches to managing outpatient antibiotic treatments and a pivotal part of improving drug user health.

You will collaborate as a team member alongside a clinician and a nurse to connect with homeless people who inject drugs (PWID) who are admitted to Boston Medical Center (BMC) with injection-related infections (IRIs). The goal of this team will be to reduce hospital readmission and mortality by supporting antibiotic and infection management, and linkage to other medical follow-up.

In this role, you will provide high intensity care coordination, patient navigation and case management during time before and after discharge from hospital for an injection-related infection.

Responsibilities:

  • Work with patients to reduce barriers to full engagement in care and treatment, including via collaboration with legal and housing advocates; assist patients in attending important appointments including medical, benefits, mental health, etc.
  • In collaboration with rest of the multidisciplinary team, identify which patients will benefit from outreach visits at shelters, outside agencies, or their place of residence after hospital discharge.
  • Conduct intensive outreach visits on the streets, drop in spaces, outside agencies, or patients’ homes to connect with patients after discharge and through completion of antibiotic treatment or infection resolution.
  • Assess patients for insurance, financial, psycho-social, housing, and other needs as needed.
  • Potential for sharing off-hour care coordination with team as needed
  • Potential for phlebotomy responsibilities. Phlebotomy skills may be demonstrated within 60 days after onsite training.

Qualifications:

  • Associate’s or bachelor’s degree in a related field and/ or equivalent two years relevant human services experience.
  • Experience working with people with substance use disorder is required. Experience working with people experiencing homelessness, incarceration and/or sexual violence is a plus; lived experiences are welcomed and valued.
  • Commitment to harm reduction, knowledge of harm reduction strategies and trauma informed approaches is required; previous experiences conducting street level outreach with at-risk populations a plus; knowledge of community resources, particularly addiction related resources and supports a plus.
  • Commitment to equitable and culturally appropriate care for a wide range of diverse populations, including (but not limited to) communities of color, LGBTQIA communities, non-English speaking populations, people with histories of incarceration, people with substance use disorders, and people experiencing homelessness.
  • Strong organizational, interpersonal, written, and verbal communication skills; self-directed, motivated, and flexible with the ability to work independently as well as in a team-based setting
  • Bi-lingual fluency in Spanish is preferred.

Compensation and Benefits:

  • The compensation starts at $22.07 per hour and increases based on years of experience with additional compensation of 3% add to hourly based once phlebotomy proficiency has been demonstrated.
  • BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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