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Winter Haven, United States Nextran Truck Centers Full time
Job DescriptionJob DescriptionNextran Truck CentersService Manager - Winter Haven FL.

Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiringOur Employees Benefit from:

Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

  • Monitor performance and budget on a daily basis.
  • Ensure a safe and clean working environment.
  • Inspect and monitor warranty operation.
  • Interact with appropriate manufacturer's personnel to ensure outstanding customer service and to ensure proper procedures are being followed by dealer personnel.
  • Recruit, hire, develop, and manage service department personnel. Ensure technicians are certified and necessary training classes are scheduled. Address complaints and resolve personnel issues in accordance with established Nextran policies.
  • Conduct monthly technician meetings.
  • Interface with customers as necessary to provide the best level of service available and resolve customer disputes.
  • Ensure that proper procedures are being followed and correct policies are in place to meet customer and company needs.
  • Monitor (daily) all open R.O. status to ensure that all finished repair orders are posted and closed within 72 hours of completion.
  • Ensure that Service Dispatch is being utilized to the fullest.
  • Monitor and maintain efficiency and productivity goals.
  • Ensure that both mobile and onsite technicians are performing to standards.
  • Order needed supplies, as well as process, accounts payable invoices for the service department.
QUALIFICATIONS:

The qualifications listed below are representative of preferred knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ideal candidate will have:

  • Minimum seven years heavy duty truck mechanical experience
  • Three to five years of supervisory experience
  • Verbal and written communication skills necessary for communicating with customers, management, employees and vendors
  • Basic computer skills
  • Ability to understand financial information as it pertains to dealership operations
  • High School Diploma - College or Technical training preferred but not mandatory
  • Valid CDL license

Essential duties and related qualifications may be changed as needed to meet the changing demands of the organization. Nextran Corporation is an Equal Employment Opportunity Employer and a Drug Free Workplace.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer