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Hospitality Service Representative

2 months ago


Winter Haven, Florida, United States Murphco of FL Full time
Position Overview

At Murphco of FL, our commitment is to provide an exceptional experience for every guest. As a Guest Service Agent, you will play a crucial role in ensuring that our visitors enjoy a seamless and fulfilling stay that caters to both their personal and professional requirements. Whether welcoming a weary traveler or a vacationer brimming with excitement, your ability to create a welcoming atmosphere will make all the difference.

Key Responsibilities:

  • Address and resolve guest concerns to guarantee satisfaction.
  • Proactively anticipate guest needs and respond promptly, ensuring every guest feels acknowledged, regardless of the time or busyness.
  • Maintain positive interactions with guests at all times.
  • Possess comprehensive knowledge of hotel features and services, including hours of operation and room rates.
  • Manage financial transactions accurately and securely.
  • Answer calls promptly, utilizing appropriate greeting and telephone etiquette.
  • Facilitate guest check-ins efficiently.
  • Verify guest registration details and payment methods.
  • Coordinate with staff to assist guests with their luggage.
  • Handle situations involving overbooked guests with professionalism.
  • Record and manage wake-up call requests.
  • Oversee the distribution of guest faxes and communications.
  • Share important guest information with relevant departments.
  • Collaborate with housekeeping to resolve any discrepancies in room status.
  • Ensure accuracy in financial reporting related to guest transactions.
  • Process guest check-outs and related adjustments.

Qualifications:

  • High School Diploma or equivalent.
  • Preferred: One year of experience in a similar role within the hospitality industry.
  • Basic computer proficiency is required.
  • Flexibility in scheduling is essential.
  • Availability to work weekends is necessary.

Murphco of FL is an equal opportunity employer.