Customer Service Representative

1 month ago

Winter Haven, United States Labor Solutions, Inc. Full time $12
Position: Customer Service RepresentativeLocation: Open > to be discuss at interviewShift: Monday – Friday, 8AM to 5PM
Pay Rate: DOE

Online application: www.laborsolutions.com
To be considered for this position, please submit resume to: mmercado@laborsolutions.com and dsantiago@laborsolutions.com

Summary: The Customer Service Representative must possess a blend of education and experience having at least two (2) years of experience in office support roles. A comprehensive understanding of standard office practices, procedures, equipment, and office support methods is required.

Essential Functions/Typical Tasks:
  • Answer calls in a professional and timely manner.
  • Maintains confidential candidate applications and detailed files and records organized.
  • Answer questions and respond to inquiries in a timely fashion.
  • Undertakes special projects as assigned by upper management.
  • Enters confidential information into a computer system.
  • Checks and reviews a variety of data for accuracy, completeness, and conformance to established standards and procedures.
  • Sales background a plus.
  • Staffing background a plus.
  • Able to manage the business hours, including opening and closing responsibilities.

Knowledge, Skills & Abilities:
  • Thorough knowledge of business English, spelling, and arithmetic.
  • Bilingual-Spanish a plus.
  • Conduct intakes from new applicants.
  • Ability to perform and organize work independently.
  • Computer savvy and related office software knowledge such as Avionte platform a plus, Microsoft (Word), (Excel), (Outlook).
  • Ability to establish and maintain effective working relationships with team members, clients, and employees.
  • Sourcing and contacting passive candidates online.
  • Screen resumes and job applications.
  • Keep detailed records of past applicants’ information, including resumes, assignments, and interview evaluations.

Requirements and Skills:
  • Administrative/clerical duties.
  • Knowledge of resume databases and applicant tracking systems.
  • Excellent communication and relationship-building skills.
  • Solid organizational and time-management abilities.
  • Experience evaluating candidates, matching job candidates with suitable positions, and managing recruitment and hiring processes.
  • Experienced in sales a plus.
  • Data entry, phone calls, and general office duties.
  • Knowledge of Staffing/Recruiter a plus.
  • Capable of effectively handling numerous tasks concurrently.
  • Will commute to other office locations as needed.
  • Always maintain a professional and tidy appearance of the office.

Special Requirements: A valid driver’s license in the State of Florida.

About Labor Solutions, Inc.:

At Labor Solutions, Inc. our priority is matching your personal skills with our client’s needs. We pride ourselves in suitably matching individuals with jobs that provide you with the best opportunities available in our market area, whether you are seeking permanent employment (temp-to-perm), or prefer a full-time temporary or part-time temporary position.

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