Current jobs related to Customer Support Expert - Enfield - ActionLink

  • Customer Support Expert

    2 months ago

    Enfield, United States Acosta Full time

    Customer Support Expert - Camera Video LocationCT - ENFIELDAre you passionate about photographic technology? Do you enjoy interacting with people?Come join our Photography Support Team and take your skills to the next level! ActionLink is seeking a service-focused Full-Time Customer Support Expert to help our Global 500 client, Sony, and their PRO Support...

  • Customer Support Associate

    2 weeks ago

    Enfield, Connecticut, United States Michaels Stores Full time

    Position Overview:As a vital member of our retail team, you will play a key role in enhancing the shopping experience for our customers. Key Responsibilities:Provide exceptional customer service by assisting shoppers in locating products and answering inquiries.Ensure a smooth and efficient checkout process for all customers.Participate in merchandise...

  • Customer Support Associate

    2 weeks ago

    Enfield, Connecticut, United States Michaels Stores Full time

    Position Overview:As a vital part of our retail environment, you will engage with customers to provide exceptional service and assistance. Key Responsibilities:Deliver a welcoming and helpful experience to all customers.Assist shoppers in navigating the store and locating desired products.Ensure a smooth and efficient checkout process for every...

  • Technical Support Specialist

    2 weeks ago

    Enfield, Connecticut, United States Code Blue, LLC Full time

    Job DescriptionOverview: Join our forward-thinking team at Code Blue, LLC, where we are transforming the landscape of IT and surveillance technology. As a Technical Support Specialist focusing on Surveillance Systems, you will play a pivotal role in the installation, maintenance, and troubleshooting of cutting-edge surveillance solutions while delivering...

  • Part Time Merchandise Associate

    18 hours ago

    Enfield, Connecticut, United States TJ Maxx Full time

    Job Summary:We are seeking a highly motivated and customer-focused Merchandise Associate to join our team at TJ Maxx. As a Merchandise Associate, you will play a critical role in delivering an exceptional customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to operational, merchandise, and loss...

  • Support Specialist

    5 days ago

    Enfield, Connecticut, United States Phoenix Manufacturing Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Phoenix Manufacturing Inc. as an Office & Shipping Administrative Assistant.Key ResponsibilitiesProvide administrative support to the team, including clerical duties, accounts payable/receivable, filing, data entry, and phone etiquette.Assist with...

  • Customer Service Representative

    3 days ago

    Enfield, Connecticut, United States TSG - The Sheridan Group Full time

    Job Summary:The Assistant Account Manager works under the direction of the Account Manager or Senior Account Manager to serve and interact with customers, prepare orders for production, and perform other clerical support.Key Responsibilities:Provide exceptional customer service and support to internal and external customers.Prepare and process orders for...

  • Customer Service Associate

    2 months ago

    Enfield, United States Tasco Security - Enfield NH Full time

    Job DescriptionJob DescriptionTASCO SECURITY IS GROWING! We are seeking an outgoing, thoughtful customer service associate who can help customers with care and efficiency. By addressing customer problems and product concerns, asking appropriate questions, and communicating in a professional and friendly manner, you will play a critical role in our...

  • Customer Service Representative

    3 days ago

    Enfield, Connecticut, United States Dunkin' Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, preparing high-quality products, and maintaining a clean and safe work environment.Key ResponsibilitiesTeam...

  • Customer Engagement Specialist

    1 week ago

    Enfield, Connecticut, United States Planet Fitness Full time

    Customer Engagement SpecialistThe Customer Engagement Specialist plays a vital role in delivering outstanding service to members, potential members, and visitors at Planet Fitness. This position is dedicated to fostering a welcoming and inclusive environment while ensuring cleanliness throughout the facility. Responsibilities include engaging with customers...

  • Product Support Technician

    2 months ago

    Enfield, United States Excel Technologies, Inc. Full time

    Company Excel Technologies, Inc. is a premier distributor of equipment, supplies and instruments for materials preparation and optical analysis. We empower customers to understand their materials by delivering the industry's most comprehensive suite of products and services for materials preparation, inspection, measuring and analysis. A family-run business...

  • Apprentice Customer Service Representative

    2 months ago

    Enfield, United States Metrobank Full time

    **Apprentice Customer Service Representative - Enfield** * **Team:** Retail & Business Banking * **Location:** Enfield * **County:** London * **Starting salary (depending on your level of experience) from circa:** 19,350 * **Ref:** 14237 * **Closing Date:** 03-Sep-2021 As a Customer Service Representative, you will work as a part of a vibrant and diverse...

  • Customer Care Representative

    2 weeks ago

    Enfield, New Hampshire, United States Tasco Security - Enfield NH Full time

    Position OverviewTASCO SECURITY IS GROWING We are seeking a dedicated and approachable Client Support Specialist to join our dynamic team. As an essential contributor to our organization, you will play a key role in addressing client inquiries, resolving concerns, and upholding a high standard of professionalism in every interaction.Your responsibilities...

  • Customer Service Cashier

    2 weeks ago

    Enfield, Connecticut, United States Lia Auto Full time

    Job Overview: Lia Auto Group is on the lookout for a dedicated Cashier/Receptionist to enhance our team. About Us: Established in 1979, Lia Auto Group comprises over 1200 committed professionals across 21 locations in NY, MA, and CT. We pride ourselves on delivering top-notch products and outstanding customer experiences for more than four decades. Our...

  • Client Support Specialist

    2 weeks ago

    Enfield, New Hampshire, United States Tasco Security - Enfield NH Full time

    Job OverviewTASCO SECURITY IS GROWING We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team. As an essential part of our organization, you will play a key role in addressing customer inquiries, resolving challenges, and upholding a high standard of professionalism in every interaction.Your responsibilities will...

  • Customer Service Representative

    2 months ago

    Enfield, United States Metrobank Full time

    **Customer Service Representative - Enfield - Full Time** * **Team:** Retail & Business Banking * **Location:** Enfield * **County:** London * **Starting salary (depending on your level of experience) from circa:** 21,500 * **Ref:** 14532 * **Closing Date:** 14-Oct-2021 As a Customer Service Representative, you will work as a part of a vibrant and diverse...

  • Relationship Banker I

    2 days ago

    Enfield, New Hampshire, United States Mascoma Bank Full time

    Job OverviewAt Mascoma Bank, we're seeking a skilled Relationship Banker I to provide exceptional customer service and support to our clients. As a key member of our team, you'll be responsible for delivering personalized banking solutions and building strong relationships with our customers.Key ResponsibilitiesProvide genuine help and support to customers...

  • Client Support Specialist

    1 week ago

    Enfield, Connecticut, United States Industrial Service Solutions Full time

    POSITION OVERVIEWThe role serves as a crucial link between clients and the estimation team, ensuring an exceptional quoting and customer service experience. The main goal is to provide clients with a smooth interaction and satisfaction with Industrial Service Solutions' offerings. The Customer Service team will address inquiries regarding products and...

  • Depot Driver Enfield

    2 weeks ago

    Enfield, United States WJF Technical Support Limited Full time

    We are currently recruiting for a Depot Driver to join our team in Enfield. The successful candidate will be responsible for: * Ensuring all vehicles are checked and cleaned to present a professional image to our customers. * Act in a courteous and professional manner maintaining a high level of personal appearance and wearing Company Uniform at all times *...

  • Depot Driver Enfield

    2 weeks ago

    Enfield, United States WJF Technical Support Limited Full time

    We are currently recruiting for a Depot Driver to join our team in Enfield. The successful candidate will be responsible for: * Ensuring all vehicles are checked and cleaned to present a professional image to our customers. * Act in a courteous and professional manner maintaining a high level of personal appearance and wearing Company Uniform at all times *...

Customer Support Expert

2 months ago

Enfield, United States ActionLink Full time
Job DescriptionJob Description

Are you passionate about photographic technology? Do you enjoy interacting with people?

Come join our Photography Support Team and take your skills to the next level

ActionLink is seeking a service-focused Full-Time Customer Support Expert to help our Global 500 client, Sony, and their PRO Support Division that spans a variety of users of innovative lenses, cameras, professional videography equipment, camcorders, and digital imaging technology. The Camera & Video Support Expert will provide a variety of services for our valued Sony customers and user accounts by offering subject matter knowledge in the areas of inquiries, equipment maintenance/servicing, repair status and costs, processing approvals, no fault troubleshooting, accessory requests, etc. You'll play a crucial role in ensuring customer satisfaction and loyalty while fostering a deep understanding of Sony camera & video products.

This role works onsite at the Sony authorized service facility. It will be embedded directly within the repair group, allowing for close collaboration with the repair team. This collaboration provides quick access to product engineering groups for timely and accurate communication with our customers.

Don't miss out on this opportunity to join a dedicated team of fellow camera enthusiasts

Schedule and Location:

  • 40 hours per week
  • Monday-Friday; 9:30am-6:00pm
  • Ability to work flexible hours if/when needed; overtime as required
  • Precision Camera & Video Repair (Sony authorized dealer) located at 9 Anngina Drive in Enfield, CT

 What we Offer:

  • $18.00 - $21.00 per hour, based on experience
  • Medical, dental, vision, life and prescription insurance plans
  • 401(k) optional retirement savings plan with employer match
  • Paid time off
  • Paid holidays

What you'll be doing:

  • Work in both office and warehouse/repair environment
  • Handle incoming client and customer inquiries and outgoing follow-up through phone and email, including services offered, repair pricing, delivery information, repair status, crafting repair estimates, processing approvals, no-fault-found troubleshooting, additional information required or accessories needed requests.
  • Work with repair and engineering teams as point of contact obtaining necessary technical information to support and/or expedite repair process if necessary.
  • Resolve customer requests, questions and complaints in a timely manner determining best use of resources and if necessary, corrective actions.
  • Handle new account inquiries and forward to the appropriate department(s)
  • Share ideas and suggestions to improve the customer service department
  • Follow the client's scripting and training documentation to handle inquiries.
  • Work with CRM and Process Management Information Systems to analyze situations.
  • Attend training provided by Client to learn Client's imaging equipment models and repair process diagnosis methods.

Qualifications:

  • Photography, digital imaging and technical photographic equipment knowledge preferred.
  • Multi-task oriented with excellent communication and problem-solving abilities.
  • Excellent customer service skills inclusive of handling situations in a professional manner
  • Attention to detail
  • Knowledge of Salesforce and SAP preferred

Requirements:

  • Must be able to use a computer, phone and other standard office equipment
  • Must be mobile and able to sit/stand for 4 hours or more
  • Must be able to lift 30 pounds.