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Customer Service Representative

2 months ago

Enfield, Connecticut, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences, preparing high-quality products, and maintaining a clean and safe work environment.

Key Responsibilities
  • Team Environment:
    • Work collaboratively with colleagues to achieve team goals
    • Respond positively to feedback and coaching
    • Communicate effectively with team members
    • Able to learn and execute multiple tasks
  • Operational Excellence:
    • Provide outstanding customer service
    • Resolve customer complaints in a professional manner
    • Follow brand standards, recipes, and systems
    • Follow safety, food safety, and sanitation guidelines
    • Maintain a clean and organized work environment
  • Profitability:
    • Execute restaurant standards and marketing initiatives
    • Handle cash transactions and payments with accuracy
    • Prepare and deliver products according to brand standards
Requirements
  • Fluent in English
  • Basic computer skills
  • Ability to count money and make change
  • Able to operate restaurant equipment
Benefits
  • Free food and drinks while on the clock
  • Tips
  • Paid time off for full-time employees after 1 year of employment
  • Raise opportunities based on performance and attendance
  • Flexible schedule
  • Hands-on management and franchisee support