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Customer Service Representative

2 months ago

Enfield, Connecticut, United States TSG - The Sheridan Group Full time

Job Summary:

The Assistant Account Manager works under the direction of the Account Manager or Senior Account Manager to serve and interact with customers, prepare orders for production, and perform other clerical support.

Key Responsibilities:

  • Provide exceptional customer service and support to internal and external customers.
  • Prepare and process orders for production, ensuring accuracy and attention to detail.
  • Perform various clerical tasks, including data entry, filing, and record-keeping.
  • Collaborate with the sales team to ensure customer needs are met and exceeded.
  • Develop and maintain strong relationships with customers, vendors, and internal stakeholders.

Requirements:

  • Minimum high school diploma or GED along with some customer service experience.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Proficient with Microsoft Office Suite or related software.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.

What We Offer:

  • On-the-job training programs through TSG Academy.
  • Career advancement with an employer who supports your development.
  • Tuition reimbursement for approved coursework.
  • A best-workplace culture that fosters life-long friendships and encourages fun.
  • A successful and growing industry-leading company.
  • An employee referral program that rewards your contributions.
  • A variety of shift and schedule options.
  • Paid vacation & holidays.
  • Competitive compensation.
  • Medical (PPO and HSA Plans), Dental, Vision.
  • Teladoc convenient no- or low-cost medical services.
  • Confidential and free EAP program for wellness and mental health.
  • Company-paid basic life, AD&D, and short-term disability insurance.
  • 401(k) retirement plan with company match.
  • A safe, values-based company that acts with integrity and respect for all.