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Client Support Specialist

2 months ago

Enfield, New Hampshire, United States Tasco Security - Enfield NH Full time
Job Overview

TASCO SECURITY IS GROWING We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team. As an essential part of our organization, you will play a key role in addressing customer inquiries, resolving challenges, and upholding a high standard of professionalism in every interaction.

Your responsibilities will include assisting customers through multiple communication channels such as telephone, email, and face-to-face interactions. Attention to detail and strong communication skills are vital for success in this role. The ideal candidate will excel in a fast-paced environment and be devoted to providing exceptional service.

Key Responsibilities of the Customer Service Associate:

  • Respond to customer inquiries in a timely and professional manner
  • Maintain composure and efficiency in high-pressure situations
  • Anticipate customer needs proactively
  • Follow up with customers as needed
  • Analyze data reports to inform decision-making
  • Escalate issues to the relevant departments when necessary
  • Keep customer records current and accurate
  • Engage in continuous learning and professional development
  • Ensure the confidentiality of sensitive information
  • Manage time effectively and collaborate with team members
  • Provide assistance to other teams as required

Qualifications for the Customer Service Associate:

  • High school diploma or equivalent is required
  • At least 1 year of experience in customer service is preferred
  • Proficient in computer skills, including MS Office
  • Excellent telephone etiquette
  • Strong verbal and written communication skills
  • Interpersonal skills and the ability to work collaboratively
  • Able to handle extended periods of sitting at a workstation