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Technical Support Specialist

2 months ago

Enfield, Connecticut, United States Code Blue, LLC Full time
Job DescriptionOverview: Join our forward-thinking team at Code Blue, LLC, where we are transforming the landscape of IT and surveillance technology. As a Technical Support Specialist focusing on Surveillance Systems, you will play a pivotal role in the installation, maintenance, and troubleshooting of cutting-edge surveillance solutions while delivering exceptional support across various operational areas.

Key Responsibilities:

Surveillance System Implementation:
  • Installation and Configuration: Skillfully install and configure Network Video Recorders (NVRs) and Digital Video Recorders (DVRs) tailored to specific project demands.
  • System Integration: Effectively integrate cameras and surveillance systems into current network frameworks.
  • Testing and Validation: Execute comprehensive tests to ensure systems meet technical specifications and operational requirements.

Technical Assistance and Troubleshooting:
  • Expert Support: Serve as the primary technical resource on surveillance systems, offering high-level assistance to the Helpdesk team and on-site technicians.
  • Issue Resolution: Rapidly identify and resolve hardware and software challenges to uphold system functionality and security.
  • Documentation: Maintain detailed records of processes, issues, resolutions, and routine checks for auditing and training purposes.

System Maintenance and Optimization:
  • Regular Maintenance: Conduct periodic maintenance and software updates to ensure peak system performance.
  • Data Management: Oversee the retrieval, backup, and secure storage of surveillance footage, ensuring data integrity and confidentiality.

Collaboration and Project Support:
  • Team Collaboration: Collaborate closely with project management and other technical teams to ensure smooth project execution and system integration.
  • Client Communication: Maintain clear and effective communication with team members and clients regarding project updates and issue resolution.
  • Versatile Support: Assist with Helpdesk operations, manage tickets beyond the scope of surveillance, and contribute to various technical projects as required.

Qualifications:
  • Educational Background: Degree in Computer Science, Information Technology, or a related field with an emphasis on network security.
  • Technical Proficiency: Strong technical expertise with NVR and DVR systems and familiarity with IP-based camera configurations.
  • Network Management: Experience in network management and systems troubleshooting.
  • Communication Skills: Excellent interpersonal and communication abilities to convey technical concepts to non-technical audiences.
  • Certifications: Preferred certifications in network security or surveillance systems.

Requirements:
  • Project Leadership: Demonstrated capability to manage complex projects and work independently.
  • Customer Service Excellence: Strong dedication to delivering exceptional customer service with a proactive and empathetic approach.
  • Flexibility: Ability to adapt to changing priorities, multitask, and meet tight deadlines.
  • Travel: Willingness to travel to various client sites and work flexible hours, including evenings and weekends for urgent installations or issue resolutions.

Benefits: PTO and Health Insurance after 90 days.

This role offers a unique opportunity to be part of a pioneering team, advancing the frontiers of surveillance technology while providing unparalleled support across multiple domains.