Product Support Technician

2 months ago

Enfield, United States Excel Technologies, Inc. Full time

Company

Excel Technologies, Inc. is a premier distributor of equipment, supplies and instruments for materials preparation and optical analysis. We empower customers to understand their materials by delivering the industry's most comprehensive suite of products and services for materials preparation, inspection, measuring and analysis. A family-run business of over 50 years, Excel remains invested in yesterday, today and tomorrow.

Position

Excel is seeking a creative, resourceful, and energetic systems support professional who enjoys pre and after sales support of precision equipment and supplies. You will work with leading organizations defining the future (i.e., NASA, Apple, SpaceX, Solvay, Blue Origin, RTX, Collins, Hexcel, Kaman, MIT, Heico, U.S. DOE, NIAR, UDRI, J&J, Broadcom, Bettis, Coherent and many more) in exciting industries such as aerospace, medical device, defense, semiconductor, composites, automotive and more.

Location

The position is based out of our 99 Phoenix Ave., Enfield, CT headquarters, where our state-of-the art showroom and applications engineering lab facility is located.

Responsibilities

The primary focus of the Product Support Technician - EXperTEC is the pre and after sales support of equipment and supplies for material sample preparation, inspection and metrology, microscopy imaging and optical analysis solutions (software and hardware).

Primary activities

  • Schedule and perform installation, training, PM, service and calibration assignments.
  • Assist Sales Engineers with product and system demonstrations and, conduct applications engineering trials.(in-person and at Excel's showroom and applications engineering lab).
  • Perform quality control testing for inbound and outbound products.
  • Train customers and company representatives on the proper use of equipment and supplies.
  • Support Sales Engineers with solution recommendations, cost estimates and proposals.
  • Maintain showroom, demonstration equipment and applications engineering lab.
  • Act as a technical liaison for higher level support issues.
  • Provide front line telephone and on-site system support to internal and external customers.
  • Work with manufacturing partners to qualify and integrate products and technology.
  • Work with sales engineers and customers to assist with and close sales.
  • Collaborate with upper management to evaluate and address complex challenges.
Some domestic travel is required, as well as occasional visits to customers and manufacturing partners in other territories.

Typical Skillset
  • Hands-on, electro-mechanical installation, maintenance, troubleshooting and service knowledge and capabilities
  • Knowledge of safety standards and regulations
  • Technical mindset, with ability to operate electro-mechanical equipment and use a wide variety of standard tools and diagnostic devices
  • Ability to read and follow technical manuals and schematics in the execution of various start-up, run-in, troubleshooting and quality testing procedures


The Product Support Technician - EXperTEC is expected and encouraged to continuously improve technical knowledge by attending educational workshops and industry events, consuming industry publications (online and offline) and participating in professional societies.

Compensation

Excel offers a competitive salary and a full complement of benefits.

This is a flexible position open to candidates with all levels of experience. Starting compensation will be determined based on an assessment of experience, technical aptitude and hands-on electro-mechanical skillset. Please note, all new employees will be provided hands-on training and will be backed by a support team (management, back office and sales).

Excel works to continuously assess performance and evaluate competency levels presenting significant opportunities for positional growth.

How to Apply

If you enjoy pre and after sales support of precision equipment and are in search of an exciting and challenging career with great potential, please submit your application online. Thank you in advance for your interest, we look forward to hearing from you.

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