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Customer Care Representative

2 months ago

Enfield, New Hampshire, United States Tasco Security - Enfield NH Full time
Position Overview

TASCO SECURITY IS GROWING We are seeking a dedicated and approachable Client Support Specialist to join our dynamic team. As an essential contributor to our organization, you will play a key role in addressing client inquiries, resolving concerns, and upholding a high standard of professionalism in every interaction.

Your responsibilities will include assisting clients through multiple communication channels, including phone, email, and face-to-face interactions. A keen eye for detail and strong communication skills are vital for success in this role. The ideal candidate will excel in a fast-paced environment and demonstrate a commitment to providing exceptional service.

Client Support Specialist Responsibilities:

  • Respond to client inquiries in a timely and professional manner
  • Maintain composure and efficiency in high-pressure situations
  • Anticipate client needs proactively
  • Follow up with clients as needed
  • Analyze data reports to inform decision-making
  • Escalate issues to the relevant departments
  • Keep client records accurate and up to date
  • Engage in continuous learning and professional development
  • Ensure the confidentiality of sensitive information
  • Manage time effectively and collaborate with team members
  • Provide assistance to other teams when necessary

Client Support Specialist Requirements:

  • High school diploma or equivalent is required
  • At least 1 year of experience in customer service is preferred
  • Proficiency in computer applications, including MS Office
  • Excellent telephone etiquette
  • Strong verbal and written communication skills
  • Interpersonal skills and ability to work collaboratively
  • Able to handle extended periods of sitting at a workstation