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Museum Associate
2 months ago
About us:
The Simon Wiesenthal Center (SWC) is a global Jewish human rights organization that confronts anti-Semitism, hate, stands with Israel, defends the safety of Jews worldwide, and teaches the lessons of the Holocaust for future generations through its advocacy and education programs, investigations, research, reporting, media, films and museums. Headquartered in Los Angeles the SWC has an international footprint with offices in New York, Chicago, Miami, Toronto, Paris, Berlin, Jerusalem and Buenos Aires is an accredited Non-Governmental Organization (NGO) at the United Nations, UNESCO, the Organization of American States, the Latin American Parliament, and the Council of Europe and maintains relationships with the highest levels of governments throughout the world. The Museum of Tolerance Los Angeles, founded in 1993, is the educational arm of the SWC. Moriah Films is the Center’s two-time Academy Award®-winning film division and the Museum of Tolerance Jerusalem is scheduled to open in early 2025.
About the role:
The Museum Associate is one of the primary staff team members to interface with the museum guests. They welcome guests to the museum, work museum programs and events, sell merchandise and tickets, and answer general inquiries about the museum. Museum Associates assist with the daily operations of the museum, including guest relations, group tours, sales, and special events.
About you:
You are curious, collaborative, a great multi-tasker and have excellent customer service abilities. This position is a fantastic entry point for those interested in a career in museums and cultural institutions, offering significant opportunities for growth and professional development within our organization.
This position will report to the Floor Manager of the Museum of Tolerance and is based in Los Angeles. Schedule is Sunday - Thursday, some evenings required.
Responsibilities:
- Demonstrate knowledge of and effectively communicate and promote the Museum of Tolerance’s programs and services
- Staff the ticket desk including on-site and telephone ticket sales
- Support the bookstore as sales associate
- Lead tours in the MOT permanent exhibits and special exhibitions
- Work with group-reservations coordinator to process payments for schools and other groups
- Facilitate the safe conduct of student and other groups to and from their buses in coordination with security
- Assist with special projects and events, including support of Special Events Coordinator
- Communicate pertinent information regarding museum logistics, professionally handle any issues with programs or visitors
- Monitor the flow of all people throughout the museum
Experience and Skills:
- 2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions
- Excellent written, verbal and interpersonal skills
- Highly motivated, shows initiative, and the ability to problem solve
- Ability to prioritize and multi-task; think creatively and strategically
- Ability to communicate effectively in public
- High degree of flexibility, can adapt easily to changing environments and tasks
Our Benefits:
We value our people and offer a collaborative and engaging culture. As a SWC employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs.
The Simon Wiesenthal Center embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
