Parks Customer Service Associate

2 months ago

Gainesville, United States Hall County Full time
Job DescriptionJob Description

JOB SUMMARY:

To provide a variety of customer service responsibilities, to include answering phones, greeting customers, providing information and assistance regarding services, procedures, facilities, reservations, program registration, fees, addressing customer concerns, or other issues. Provide clerical and light administrative office tasks, collection of fees or monies, opening and closing facilities, light facilities maintenance, setting up and breaking down of events, maintaining safety and security, and other duties relative to Parks operations and events.

MAJOR JOB RESPONSIBILITIES:

When Assigned to Front Desk:

Provides excellent customer service by greeting visitors and providing information to customer inquiries and requests.

Assists customers with program registration, community center membership, fee collection, and reservations.

Answers telephone and routes calls to appropriate parties and takes messages as needed.

Receives and sorts mail; distributes to appropriate parties.

Light typing and word processing to include emails, orders, memos, and other business documents.

When Assigned to Facilities Supervision:

Responsible for opening and closing facility, which includes scheduled events, facility rentals, evening and weekends.

Monitors facility and maintains order.

Sets up and breaks down room and event set up for customers.

Provides assistance and customer service to the public during events.

Monitors complex for, and maintains safety and security.

Performs light maintenance to ensure complex is neat and orderly.

Assists Facility Coordinator with clerical and administrative duties as needed.


When Assigned to Gatekeeping:

Provides excellent customer service by greeting guests, and providing information to customer inquiries and requests.

Answers telephone and routes calls to appropriate parties and takes messages as needed.

Responsible for handling reservations for campsites, pavilions, event centers.

Responsible for entering reservation information into computerized reservation system.

Monetary responsibilities to include handling and accounting for all fees collected for reservations, general admission fees, and all concession sales; must be able to use cash register and credit/debit card transactions.

Performs accounting functions to include daily deposits, pavilion rentals and reservations, monetary recordkeeping.

Monitors and maintains safety, security, and control of park access.

Is knowledgeable on rules and regulations for a multi-use park with both camping and day use visitors.

Responsible for working independently with limited supervision.

MATERIALS AND EQUIPMENT USED:

Personal Computer Parks Reservation Software Telephone Switchboard

Copy/Fax Machine Credit/Debit Card Terminal Cash Register

Camera and I.D./Membership Card Software

Light Housekeeping Equipment such as vacuum/broom/mop

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

High School Diploma or GED, or equivalent

Any combination of education, experience, or skill, which provides the minimum level of qualifications stated above.

Licenses and Certifications:

Valid Class C driver’s license and satisfactory Motor Vehicle Record (MVR).

Knowledge, Skills and Abilities:

General computer skills to include Microsoft programs, email, and Parks specific reservation software.

Ability to work nights, holidays and weekends.

Excellent customer service and telephone skills to include anticipating needs of customers for information.

Ability to communicate tactfully and courteously with the public and staff members.

Skill in operating a switchboard and receiving/routing multiple telephone calls efficiently and tactfully.

Clerical skills to include light typing and word processing, filing, recordkeeping

Basic accounting skills to include handling monies and collecting and accounting for fees, reservations, concession sales, general admission, membership, recordkeeping, cash/credit/debit card transactions, and daily deposits.

Knowledge of building, grounds, and security systems.

Problem solving skills.

Ability to work independently.

ADA Minimum Qualifications

Physical Ability: Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, printer, telephone. Incumbents must continuously be able to think analytically; handle stress and emotion; concentrate on tasks. Remember names, and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others, meet deadlines, stay organized, use math/calculations, use a keyboard/type.

Essential functions frequently require the ability to move about inside the complex and move and transport items up to 20 lbs.; ability to bend body downward and forward by bending spine and legs. And twisting at the waist, hips, or knees; reach overhead, push, pull, and repetively use hands, arms, legs. Incumbents are frequently required to be on-call and work irregular hours.

Sensory Requirements: Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.

Environmental Factors: Essential functions of this position continuously require the ability to work with others or work alone.

This class specification should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this specification.

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