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Customer Service Representative

2 months ago

Gainesville, Florida, United States Parks of Gainesville Full time
About Parks of Gainesville

POSITION SUMMARY

The Front Desk Coordinator is responsible for welcoming clients upon their arrival, addressing inquiries, and guiding them to the appropriate personnel. This role also involves managing all incoming phone calls, taking messages, and routing callers to the correct department. As with all roles within our organization, the Front Desk Coordinator is expected to maintain the highest ethical standards.

What We Provide:
  • Opportunities for career advancement within the organization
  • Competitive compensation package
  • 401(k) retirement savings plan options
  • Comprehensive benefits including optional short and long-term disability, dental, health, vision, and medical coverage
Key Responsibilities:
  • Handles incoming calls for the organization
  • Welcomes and assists clients
  • Directs clients to the appropriate department, informs the relevant staff member of the client's arrival, and introduces clients to the appropriate personnel
  • Collaborates effectively with the sales team
  • Maintains and updates client records
  • Interacts with callers and visitors in a courteous, professional, and efficient manner
  • Prepares memos, correspondence, reports, and other documentation
  • Assists in scheduling and confirming appointments
  • Supports the vehicle exchange process
  • Engages in customer satisfaction initiatives
  • Contributes to customer retention efforts
Qualifications:
  • Strong communication abilities
  • Friendly and approachable personality
  • Punctual with the ability to adapt to varying schedules
  • Valid driver's license with a satisfactory driving record
  • Ability to pass a pre-employment background check
  • Maintains a professional appearance