Guest Services Representative

2 weeks ago


Pleasant Hill, California, United States Hyatt House Pleasant Hill Full time
Position Overview

Are you enthusiastic about delivering exceptional service and creating memorable experiences for guests? If so, the Guest Services Representative role at Hyatt House Pleasant Hill may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out process.

Compensation:

$18 - $18.50 hourly

Key Responsibilities:
  • Maintain accurate and current records of all guest accounts and transactions.
  • Collaborate with housekeeping to ensure rooms are prepared and ready for incoming guests.
  • Address and resolve guest inquiries and complaints effectively.
  • Welcome guests upon arrival, facilitate check-in and check-out procedures, distribute room keys, and handle payment information.
  • Respond to phone calls and assist with online and in-person booking requests, providing information about room availability, rates, amenities, and special requests.
Qualifications:
  • Preferred: 1+ year of experience in the hospitality industry or a related field.
  • Proficient in managing phone communications and navigating high-pressure situations.
  • High school diploma, GED, or equivalent required.
  • Familiarity with Microsoft Office and reservation management systems is advantageous.
  • Exceptional interpersonal, organizational, and customer service skills are essential.
About Hyatt House Pleasant Hill

Hyatt House Pleasant Hill offers a comfortable retreat in Northern California, featuring spacious all-suite accommodations. Guests can enjoy complimentary amenities such as parking, Wi-Fi, pool access, and a delicious omelet bar breakfast, all conveniently located near local attractions.



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