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Guest Services Representative

2 months ago

Pleasant Hill, California, United States Hyatt House Pleasant Hill Full time


Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of Front Office Coordinator at Hyatt House Pleasant Hill may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their account details and ensuring a pleasant stay.



Key Responsibilities

Account Management:
Maintain accurate and current information for all hotel guest accounts.

  • Collaborate with housekeeping to ensure rooms are prepared for incoming guests.
  • Address and resolve customer concerns effectively.
  • Welcome guests, facilitate check-in and check-out processes, distribute room keys, and handle payment information.
  • Respond to phone inquiries, manage online and in-person booking requests, and provide information regarding room rates, availability, amenities, loyalty programs, and special accommodations.

Qualifications

  • Preferred experience of 1+ years in the hospitality industry or a related field.
  • Proficient in managing phone communications and navigating high-pressure situations.
  • High school diploma, GED, or equivalent is required.
  • Familiarity with Microsoft Office and reservation management software is advantageous.
  • Exemplary interpersonal, organizational, and customer service skills are essential.