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Practice Manager
3 months ago
Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.
As the Practice Manager at Cayuga Immediate Care, core outcomes include efficient clinic operations, high patient satisfaction, and financial stability. Impacts encompass improved healthcare delivery and staff productivity, while key performance indicators involve patient wait times, service quality ratings, and adherence to budget targets.
Roles and Responsibilities:
- Develop and maintain a fiscal plan for the practice, monitor patient revenues, and control operating expenses
- Ensure the highest level of patient satisfaction and resolve complaints within required time frames
- Facilitate staff hiring, training, and ongoing professional development
- Oversee regulatory compliance, including timely audits and updates on state regulations affecting the practice
- Lead process improvement initiatives and manage operational changes effectively
Required Skills and Experience:
- Bachelor's degree preferred or equivalent experience in healthcare management with a minimum of 3-5 years of experience in a healthcare setting
- Proven experience in budget management and financial reporting for healthcare practices (3+ years)
- Strong leadership skills, including team management and staff development (3+ years)
- In-depth knowledge of regulatory compliance and audit processes (2+ years)
- Experience with patient satisfaction initiatives and customer service strategies (2+ years)
Preferred Skills and Experience:
- Certified Medical Practice Executive (CMPE) preferred
- Advanced degree in healthcare administration or a related field
- Certification in Lean Six Sigma or equivalent process improvement training preferred
- Proficiency in using electronic health record (EHR) systems and Microsoft Office
Physical Requirements:
- Sitting: Up to 50%
- Standing: Up to 40%
- Reaching: Up to 10%
- Bending: Up to 10%
- Lifting: Must be able to lift 40 lbs .
- Potential exposure to communicable diseases through patient interaction .
Location and Travel Requirements:
- Onsite at 401 Cayuga Park Lane, Ithaca, NY 14850
- 25% Travel can be expected in this role
Compensation Disclosure:
- $80,000 to $100,000 per year
Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.
I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.
I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.
I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.
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