Automotive Service BDC Consultant

4 weeks ago

Madison, United States Madison Honda Full time
Job DescriptionJob DescriptionJob Description:

Automotive Customer Service BDC Consultant 

 If you believe Customer Service  is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.

Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls 
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Service.
• Confirm scheduled appointments. 
• Reschedule no-show Customer appointments.
• Follow up with Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database. 
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

Job Requirement:QUALIFICATIONS: 
• Salary plus a generous monthly bonus
• High School Diploma or equivalent. 
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable. 
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

WHAT WE OFFER:

• Tremendous product & inventory 
• Ongoing company-wide training 
• Strong company reputation 
• Growth opportunities 
• Professional, enthusiastic & supportive working environment  When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You

  • Automotive Service Bdc Consultant

    7 days ago

    Madison, United States Madison Honda Full time

    **Automotive Customer Service BDC Consultant** If you believe Customer Service is a true craft - one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) - we want to talk to you! The **Customer Service BDC Consultant** utilizes their selling ability, computer skills, courteous phone manner...

  • Internet Sales BDC Representative

    3 weeks ago

    Madison, United States Zimbrick Automotive Full time

    BDC INTERNET SALES CONSULTANT Are you looking to build a career in the Automotive Industry?Our BDC team is responsible for establishing and maintaining a premium, high line customer experience for our clients. You will play the crucial role of being the voice of Zimbrick Sales through exemplary customer contact. Mastering your personal communication skills...

  • Customer Retention Service to Sales

    4 weeks ago

    Madison, United States Madison Honda Full time

    Job DescriptionJob DescriptionJob Description:Automotive Portfolio Manager We are currently seeking a full-time Portfolio Manager to assist in day-to-day phone operations of our end of contract, equity, lease maturity, over mileage client base. You will also work with our service department and consult with our service customers to establish a needs and...

  • Customer Retention Service to Sales

    1 week ago

    Madison, United States Madison Honda Full time

    Job DescriptionJob DescriptionJob Description:Automotive Portfolio Manager We are currently seeking a full-time Portfolio Manager to assist in day-to-day phone operations of our end of contract, equity, lease maturity, over mileage client base. You will also work with our service department and consult with our service customers to establish a needs and...

  • Automotive Service Technician

    4 weeks ago

    Fort Madison, United States Shottenkirk Automotive Full time

    Overview: $24 FLAT RATE!! SEMI ANNUAL PRODUCTION BONUS! Walk-in Applicants are welcome! Shottenkirk Fort Madison is now looking to hire motivated Automotive Service Technicians! Our mechanics are professionals at providing world-class care and treat each vehicle as though it were their own. We ensure that everyone is trained and proficient in mechanic and...

  • Automotive Sales Consultant

    18 hours ago

    Madison, United States Madison Chrysler Jeep Dodge Ram Full time

    **AUTOMOTIVE SALES CONSULTANT - Madison Chrysler-Jeep-Dodge-Ram** is seeking an **Automotive Sales Consultant** for our growing Sales Department. Madison Chrysler is celebrating its 33rd year of being the Premiere Jeep and Ram dealer on Connecticut's shoreline. Only Chrysler dealer on Connecticut shoreline to receive FCA's highest recognition for customer...

  • Automotive Sales Consultant

    1 week ago

    Madison, United States Metro Kia of Madison Full time

    Job DescriptionJob DescriptionSales ConsultantMetro Kia of MadisonOur Mission is “To help people with their automotive needs”. Our customers’ lives depend on having safe, reliable transportation. They count on our sales consultants to help them find the perfect vehicle to fit their lifestyle. The ideal candidate will have a passion for helping others...

  • Automotive Sales Consultant

    3 weeks ago

    Madison, United States Metro Kia of Madison Full time

    Job DescriptionJob DescriptionSales ConsultantMetro Kia of MadisonOur Mission is “To help people with their automotive needs”. Our customers’ lives depend on having safe, reliable transportation. They count on our sales consultants to help them find the perfect vehicle to fit their lifestyle. The ideal candidate will have a passion for helping others...

  • Service Consultant

    2 weeks ago

    Madison, United States Bergstrom Auto Full time

    Service Consultant - Full TimeBergstrom Chevrolet of Madison DRIVE YOUR CAREER FORWARD AT BERGSTROM AUTOMOTIVE AND APPLY TODAY.WHAT YOU'LL DOGreet guests as they arrive for their appointments or walk-in service by completing the check in process, gathering vehicle information, and understanding the reason for their visit Act as the liaison between the guest...

  • Service Consultant

    1 week ago

    Madison, United States Bergstrom Chevrolet of Madison Full time

    **Service Consultant - Full Time**: **Bergstrom Chevrolet of Madison** DRIVE YOUR CAREER FORWARD AT BERGSTROM AUTOMOTIVE AND **APPLY TODAY.** **WHAT YOU'LL DO**: - Greet guests as they arrive for their appointments or walk-in service by completing the check in process, gathering vehicle information, and understanding the reason for their visit - Act as...

  • Master Automotive Technician

    2 months ago

    Madison, United States Midwest Engine Service Inc. Full time

    Job DescriptionJob DescriptionMidwest Engine Service and Hammers Auto Service Shop are seeking a Master Automotive Technician to join our team. We are a family owned and operated business since 1989, with two locations in the Madison area. We offer our employees:Master Automotive Technicians can make $100k + per year Lunch Provided Daily 5-Day Work Week. No...

  • Master Automotive Technician

    1 week ago

    Madison, United States Midwest Engine Service Inc. Full time

    Job DescriptionJob DescriptionMidwest Engine Service and Hammers Auto Service Shop are seeking a Master Automotive Technician to join our team. We are a family owned and operated business since 1989, with two locations in the Madison area. We offer our employees:Master Automotive Technicians can make $100k + per year Lunch Provided Daily 5-Day Work Week. No...

  • Automotive Technician

    2 weeks ago

    Madison, United States Christian Brothers Automotive Full time

    Job Description Job Title: Automotive Technician / Mechanic Location:   2420 Ironwood Drive Sun Prairie, WI 53590 Job Overview: We are looking for Technicians / Mechanics who are energetic, upbeat, and have a positive attitude.  The Technicians / Mechanics we are looking for have to seek out solutions to tough problems with a strong passion for doing...

  • Automotive Technician

    3 weeks ago

    Madison, United States Christian Brothers Automotive Full time

    Job Description Job Title: Automotive Technician / Mechanic Location:   2420 Ironwood Drive Sun Prairie, WI 53590 Job Overview: We are looking for Technicians / Mechanics who are energetic, upbeat, and have a positive attitude.  The Technicians / Mechanics we are looking for have to seek out solutions to tough problems with a strong passion for doing...

  • Automotive Technician

    2 weeks ago

    Madison, United States Christian Brothers Automotive Full time

    Job Description Job Title: Automotive Technician / Mechanic Location:   11509 Memorial Pkwy SE, Huntsville, AL 35803 Job Overview: This brand new, state-of-the-art shop is expected to open August 2024! Interviews will begin June 2024.  We are looking for technicians/mechanics who are energetic, upbeat, and have a positive attitude. The technicians we...

  • Automotive Technician

    3 weeks ago

    Madison, United States Christian Brothers Automotive Full time

    Job Description Job Title:Automotive Technician / MechanicLocation:  11509 Memorial Pkwy SE, Huntsville, AL 35803Job Overview:This brand new, state-of-the-art shop is expected to open August 2024! Interviews will begin June 2024. We are looking for technicians/mechanics who are energetic, upbeat, and have a positive attitude. The technicians we are looking...

  • Automotive Technician

    3 weeks ago

    madison, United States Christian Brothers Automotive Full time

    Job Description Job Title:Automotive Technician / MechanicLocation:  11509 Memorial Pkwy SE, Huntsville, AL 35803Job Overview:This brand new, state-of-the-art shop is expected to open August 2024! Interviews will begin June 2024. We are looking for technicians/mechanics who are energetic, upbeat, and have a positive attitude. The technicians we are looking...

  • New Business Account Executive

    3 weeks ago

    Madison, United States CDK Global Full time

    The New Business Account Executive is responsible for prospecting and selling our digital buying platform to automotive dealerships in the field. While this position will own the management level relationship with his/her partners, there will be several support teams assisting with implementation, training and day to day partner support. Measures of...

  • New Business Account Executive

    1 week ago

    Madison, United States CDK Global Full time

    The New Business Account Executive is responsible for prospecting and selling our digital buying platform to automotive dealerships in the field. While this position will own the management level relationship with his/her partners, there will be several support teams assisting with implementation, training and day to day partner support. Measures of...

  • Service Driver/ Lot Porter MINI

    1 month ago

    Madison, United States Zimbrick Automotive Full time

    Would you like to drive some of the hottest import vehicles? As part of our service team, you’ll be responsible for a variety of duties. If you’re willing to learn, we’re willing to train. This entry-level position is a great opportunity to learn about the automotive industry and choose a career path that’s best for you. What You Will Do Move service...