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Customer Service representative

2 months ago

Irving, United States Tao Motor Inc Full time
Job DescriptionJob DescriptionSalary: $20 per hour

Position Summary:
The Customer Service Representative will be responsible for delivering excellent customer service to our clients. This role involves handling inquiries, resolving issues, and providing information about our products and services. The ideal candidate will possess strong communication skills, a customer-oriented attitude, and the ability to work effectively within the customer service team.

Key Responsibilities:

  • Customer Interaction:
    • Serve as the primary point of contact for customer inquiries via phone, email, and chat.
    • Provide accurate and timely information about products, services, and order status.
    • Address customer concerns and complaints with empathy and professionalism.
  • Issue Resolution:
    • Investigate and resolve customer issues, including order discrepancies, product returns, and technical problems.
    • Escalate complex issues to the VP of Customer Service or other relevant departments as needed.
    • Follow up with customers to ensure their issues are resolved satisfactorily.
  • Order Management:
    • Process customer orders and returns efficiently, ensuring accuracy and promptness.
    • Monitor order status and communicate updates to customers.
    • Collaborate with the logistics and warehouse teams to address shipping and delivery issues.
  • Product Knowledge:
    • Maintain a thorough understanding of the company’s products and services.
    • Provide customers with detailed product information and assist them in making informed purchasing decisions.
    • Stay informed about new products, promotions, and company updates.
  • Customer Feedback:
    • Gather and document customer feedback to identify trends and areas for improvement.
    • Provide insights and suggestions to the VP of Customer Service to enhance customer satisfaction.
    • Participate in regular team meetings to discuss customer service strategies and improvements.
  • Administrative Duties:
    • Maintain accurate records of customer interactions, orders, and issues in the CRM system.
    • Prepare regular reports on customer service activities and performance for the VP of Customer Service.
    • Ensure compliance with company policies and procedures.

Qualifications:

  • High school diploma or equivalent; a Bachelor’s degree in a related field is a plus.
  • 1-2 years of experience in a customer service role, preferably in the e-commerce or retail/wholesale industry.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong problem-solving abilities and a proactive approach to issue resolution.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational skills and attention to detail.