Front Desk Host

1 month ago

Santa Monica, United States Proper Hospitality LLC Full time
Job DescriptionJob Description

Job Overview:

As a Hotel Front Desk Host, your primary responsibility is to ensure exceptional customer service by delivering a warm and memorable experience to all guests. In addition to the existing responsibilities outlined in the job overview, your role will encompass the following functions:

Functions:

  1. Handle Guest Complaints: Address and resolve guest complaints or concerns promptly and effectively, ensuring guest satisfaction and loyalty to the establishment.
  2. Upsell Services: Proactively promote hotel amenities, services, and upgrades to enhance the guest experience and increase revenue.
  3. Maintain Lobby Appearance: Ensure the lobby area is clean, organized, and visually appealing at all times, reflecting the brand's standards of excellence.
  4. Assist with Special Requests: Accommodate special requests from guests, such as room preferences, special occasions, or accessibility needs, with efficiency and professionalism.
  5. Safety and Security: Maintain awareness of safety and security procedures, promptly reporting any suspicious activities or incidents to the appropriate authorities.
  6. Technology Proficiency: Demonstrate proficiency in hotel management software systems, including Opera PMS, to efficiently manage guest reservations, check-ins, and other front desk operations.
  7. Language Skills: Possess proficiency in additional languages to cater to the diverse needs of guests from various cultural backgrounds.
  8. Guest Feedback: Solicit feedback from guests regarding their experience and actively seek opportunities for improvement based on their suggestions or comments.
  9. Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge related to hospitality industry trends, customer service techniques, and operational procedures.
  10. Community Engagement: Engage with the local community to foster positive relationships and promote the hotel as a preferred destination for travelers.

Qualifications and Education:

In addition to the qualifications and education requirements stated in the original job description, candidates for this role should ideally possess:

  • Previous experience in handling guest complaints and resolving conflicts effectively.
  • Demonstrated ability to upsell hotel services and amenities.
  • Strong attention to detail and commitment to maintaining a visually appealing lobby environment.
  • Proficiency in additional languages beyond English.
  • Participation in relevant training and development programs related to hospitality industry best practices.

Education: A high school degree or equivalent is required. Additional certifications or coursework in hospitality management or related fields are preferred.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

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