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Quality Director

1 month ago

Katy, United States Ledge Lounger Inc Full time
Job DescriptionJob DescriptionDescription:

Founded in 2011, Ledge Lounger Inc. (“Ledge”) is a pioneering luxury pool and patio furniture company that has set new standards in outdoor living. At Ledge, our Katy, TX headquarters serves as the hub for meaningful face-to-face connections among colleagues, igniting creativity and driving success. With a strong commitment to innovation, quality, and elegant design, Ledge has quickly risen to prominence in the industry. Experience the satisfaction of working with top-tier outdoor furnishings and accessories at Ledge. Our core values – Loyalty, Ethics, Drive, Grace, and Evolve – underpin every aspect of our business, and we're dedicated to fostering a positive and collaborative work environment where these values thrive.


Craft your career with an American original brand. Over the years, Ledge has earned numerous accolades, including multiple appearances on the Inc. 5000 list for fastest growing companies and the prestigious Global Award from Good Design, a testament to our exceptional craftsmanship and design principles. Additionally, Ledge has continuously appeared on Houston's 50 Best Places to Work lists for the past 6 years in a row. As we continue to evolve and inspire outdoor spaces worldwide, our passion for quality, creativity, and customer satisfaction remains at the forefront of our journey.


Job Overview:


We are seeking an experienced and dynamic Quality Director to manage our quality assurance and improvement efforts. This position will be responsible for developing and implementing quality policies, standards, and systems to ensure customer satisfaction, regulatory compliance, and operational excellence.


Key Responsibilities:


  1. Create testing methods and practices: Design and implement testing methodologies and best practices. Determine the specifications and expectations for products, as well as the qualitative and quantitative tests to ensure that each product meets these standards.
  2. Oversee testing activities: Develop and incorporate new processes and methodologies to ensure products meet specifications.
  3. Develop and implement quality control processes and procedures to ensure the highest level of quality in all products.
  4. Collaborate with cross-functional teams, including production, design, and engineering, to identify and address quality issues.
  5. Conduct regular inspections and audits to monitor product quality and compliance with industry standards.
  6. Analyze data and metrics to identify trends and areas for improvement in the manufacturing process.
  7. Lead a team of quality assurance professionals, providing guidance, training, and support to ensure consistent quality standards.
  8. Establish and maintain relationships with suppliers to ensure the quality of finished goods, raw materials, and components.
  9. Drive continuous improvement initiatives to enhance product quality, efficiency, and customer satisfaction.
  10. Stay current on industry trends, regulations, and best practices related to quality management.
  11. Receive and review all customer satisfaction surveys and customer complaints, reviewing complaint trends and product/component failure analysis; reviews and implements corrective actions.
  12. Improve efficiency and sustainability of processes and product designs, and to reduce waste
  13. Help to create and oversee budgets and engage in cost management strategies


Requirements:
  • Bachelor's degree in Engineering, Quality Management, or related field; Master's degree preferred.
  • Minimum of 7 years of experience in quality management in a manufacturing environment.
  • Strong knowledge of quality control principles, methodologies, and tools.
  • Proven leadership skills with the ability to motivate and inspire a team.
  • Excellent analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.