Senior Director of Sales Operations

3 weeks ago

Katy, United States Igloo Products Corp. Full time

Who We Are:


Millions of people around the world use Dometic products. They are campers, RV users, boat owners, and lovers of the outdoor life. They all share the same intense feelings - a longing for freedom and adventure, a desire to explore the world and to stay away longer. Dometic calls this mobile living and creates the building blocks for this lifestyle.

Dometic offers smart and reliable products with outstanding design for every aspect of days away: cooking, preserving food quality, personal hygiene, maintaining a pleasant temperature, and more. Today, Dometic operates in a global market that is being transformed by a number of market trends like increased leisure spending and mobile lifestyle, as well as digitalization.

With Dometic’s unique global market reach and presence in over 100 countries and core technology competences, Dometic is well positioned in this market for further profitable growth. As a market leader in Mobile Living solutions, Dometic is committed to driving sustainability in our industry. This means offering innovative, durable, low-carbon products that inspire an active, comfortable, and responsible life in the outdoors.

Igloo Products Corp is an iconic and fast-growing American brand known for exceptional and durable performance for everyday cooler needs. After more than 75 years of as the leader as a housewares brand, Igloo has pivoted to a high growth lifestyle brand for outside activities associated with fun, family and friends.

Founded in as a metalworking shop bringing fresh cold water to Texas workers in the field to inventing the Playmate to becoming America’s most recognizable brand of ice chests, the Igloo story spans more than 75 years of delivering coolness to the world. Today, Igloo has 90% + brand awareness and is #1 in market share in the US, is a pioneer in sustainability for our category with the launch of biodegradable coolers and coolers made with from post-consumer recycled resin and other sustainable materials and has a growing DTC business allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands and now there is the opportunity to Globally grow both brands together.


Job Summary Statement:

The Senior Director of Sales Operations is a strategic leadership role responsible for driving the overall efficiency and effectiveness of the sales organization. This role entails managing sales data, developing sales strategies, optimizing processes, and leading a high-performing sales operations team to achieve company growth objectives. The ideal candidate will possess a deep understanding of sales processes, analytics, and technology, coupled with exceptional leadership and communication skills.


Essential Job Duties and Responsibilities:

  • Strategic Leadership: Develop and implement sales operations strategies that align with overall business objectives. Partner with EVP of sales to drive the execution of strategic initiatives and sales performance goals.
  • Sales Process Optimization: Identify and implement process improvements to enhance sales and customer service productivity and efficiency. Oversee the development and maintenance of sales policies, pricing, rep contracts, procedures and documentations. Oversee the completion of the PRF/SMU forms for our strategic customers working with the Sales operation leads and sales directors.
  • Sales Analytics and Reporting: Lead the design and implementation of robust sales analytics and reporting frameworks working with VP of sales. Provide actionable insights and recommendations based on sales performance data to drive decision-making.
  • Technology and Tools Management: Oversee the selection, implementation and optimization of sales technology and tools (e.g. Sales automation tools for both sales and customer service. Ensure the sales and customer service team is equipped with the necessary tools and training to succeed.
  • Team Leadership and development: Manage and mentor the sales operations team, fostering a culture of continuous improvement, high performance and enhanced communication. Set clear performance expectations and provide regular feedback and coaching.
  • Cross-Functional Collaboration: Work closely with marketing, finance, product and other departments to ensure alignment and support for sales initiatives. Drive effective communication and collaboration across teams to achieve common goals.
  • Resource Management: Monitor and report on financial performance, making adjustments as necessary to meet targets. Manage and maintain coop accruals and financials for our retailers. Manage the sales operations budget, ensuring efficient allocation of resources.

Minimum Requirements and Qualifications:

  • Education: Four-year college degree.
  • Experience: Five years sales operations, sales management or a related field with a senior leadership role.
  • Proven track record of driving sales operations excellence and achieving business growth.
  • English language skills: Ability to respond professionally and effectively in both written and oral form.
  • Math skills: Ability to work with mathematical concepts in the development of forecasts, budgets, pricing, reporting, etc.
  • Physical Demands essential to the job: Ability to travel (15-20%), work some extended hours. Ability to lift 50 lbs.
  • Other duties as assigned.

Key Competencies:

  • Solid presentation skills. Must be able to effectively develop and deliver compelling and informative presentations.
  • Excellent leadership, communication and interpersonal skills.
  • Sound decision-making skills, strategic agility, and analytical skills.
  • Ability to communicate effectively, in written and oral form, with both internal and external customers.
  • Computer skills, including but not limited to Microsoft Office.

Supervisory Responsibilities:

  • Supervises all sales operation leads as well as Director of Customer Service.



Igloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.

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