Technical Support Specialist

1 month ago


Plano, United States ABCorp NA Inc. Full time
Job DescriptionJob Description

ABCorp’s history dates back to 1795, more than 225 years. We started out as secure printers - designing & producing better, more counterfeit-resistant currency for the First Bank of the United States. Our products & services have changed, but secure envelops everything we do. Today, we design, manufacture, and personalize contactless credit cards, 3D print highly detailed prototypes & parts, and use digital content to elevate the customer experience in a secure envelope. These are just a few of the things we do. Provide quality service and support to our customers, and provide accurate and efficient communication to customers in resolution of all customer generated issues.


DUTIES/RESPONSIBILITIES:

  • Utilize a help desk ticket system by logging, updating and closing tickets related to all issues.
  • Create and manage end-user and an internal documentation processes to assist employees with solving problems and navigating the software.
  • Answer and return support calls from customers in a call center environment. Work on customer installations, upgrades, and training as needed.

Qualifications

  • A minimum of one year of technical experience in customer service environment with problem resolution and technical background was required
  • Knowledge of basic computer hardware nomenclature and definitions
  • Ability to support non-technical personnel with technical issues and the ability to explain computing concepts to users in a clear and concise manner
  • Knowledge or experience with database structures and definitions (such as those used with MS SQL).
  • Solid networking knowledge and the ability to troubleshoot network related issues
    Ability to successfully manage multiple projects, tasks, and responsibilities
  • Excellent verbal and written communication skills
  • Ability to fluently speak English is required. Ability to speak Spanish is a plus.


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