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Technical Support Specialist

2 months ago

Plano, Texas, United States Merge IT LLC Full time

Merge IT LLC is currently looking to expand its team with four (4) Technical Support Specialists to provide exceptional service and support. These positions are crucial for our operations. Please review the details below for further information.

Job Overview:

  • 3-month contract with potential for extensions based on performance and business needs.
  • Roles are exclusive to Merge IT LLC.
  • Onsite work is required.
  • Successful candidates will undergo drug screening and background checks.
Key Responsibilities:
  • Execute a variety of technical tasks at client locations to fulfill business and customer requirements.
  • Lead small teams in delivering essential work packages according to company standards.
  • Maintain documentation and reporting on completed tasks to ensure adherence to company and client protocols.
  • Address issues in accordance with company procedures to meet customer expectations and assess escalations appropriately.
  • Deliver outstanding customer service to both internal and external clients to ensure a seamless experience.
  • Demonstrate flexibility in adapting to dynamic team environments to maintain effective contributions.
Ideal Candidate Profile:
  • Ability to adhere to established instructions and procedures.
  • Demonstrated experience in IT Support Services.
  • Familiarity with information systems and technology applications in line with industry standards.
  • Organized approach to work tasks.
  • Strong customer service skills.
  • Basic administrative competencies.
  • Good interpersonal communication, literacy, and numeracy skills.
  • Awareness of workplace health and safety protocols.
Why Join Merge IT LLC?
We pride ourselves on having a team of skilled and motivated professionals dedicated to identifying and delivering top-tier IT talent for our prestigious enterprise clients.

Merge IT LLC is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all employees. In compliance with federal regulations, all individuals hired will be required to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification document upon hire. Please note that this job posting does not guarantee employment.