Technical Support Specialist

3 days ago


Plano Texas, United States Palo Alto Networks Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Palo Alto Networks. As a key member of our support team, you will be responsible for providing technical assistance to our customers and partners.

Key Responsibilities
  • Provide technical support to customers and partners via phone, email, and other communication channels.
  • Configure, troubleshoot, and provide best practices to customers to ensure they are getting the most out of our products.
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
  • Perform fault isolation and root cause analysis for technical issues to identify and resolve problems efficiently.
  • Publish technical support bulletins and other technical documentation in our knowledge base to help customers and partners resolve common issues.
  • Review and update technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, and other related materials.
  • Travel to customer sites as needed to expedite resolution of critical issues.
  • Provide on-call support 24x7 as needed to ensure our customers receive timely assistance.
Requirements

To be successful in this role, you will need to have excellent technical skills, strong communication and problem-solving abilities, and a passion for delivering exceptional customer support.



  • Plano, Texas, United States Pape-Dawson Engineers Full time

    Job Summary:Pape-Dawson Engineers is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to employees with computer systems, hardware, software, and related technologies.Key Responsibilities:Diagnose and resolve hardware and software issues in a timely...


  • Plano, Texas, United States Palo Alto Networks Full time

    Job Title: Technical Support Specialist**Palo Alto Networks** is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences.Key Responsibilities:Provide technical support and guidance to customers via various channelsHandle support...


  • Plano, Texas, United States Woongjin, Inc Full time

    Job SummaryWe are seeking a highly skilled IT Technical Support Specialist to join our team at Woongjin, Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our Windows server systems in a multi-platform environment.Key ResponsibilitiesProvide solution administration support for Windows server...


  • Plano, Texas, United States Advantage Technical Full time

    IT Support AdministratorCompany: Advantage TechnicalPay Rate: $35.00 per hourContract Duration: 3 monthsRole OverviewThe IT Support Administrator serves as a vital resource for users seeking assistance within the manufacturing sector of the organization. Responsibilities encompass troubleshooting, installation, diagnosis, repair, maintenance, and upgrades of...


  • Plano, Texas, United States Advantage Technical Full time

    IT Support AdministratorCompany: Advantage TechnicalPay Rate: $35.00 per hourContract Duration: 3 monthsPosition OverviewThe IT Support Administrator serves as a crucial point of contact for users requiring assistance within the organization's manufacturing sector. This role encompasses troubleshooting, installation, diagnosis, repair, maintenance, and...


  • Plano, Texas, United States Advantage Technical Full time

    IT Support AdministratorCompany: Advantage TechnicalPay Rate: $35.00 per hourContract Duration: 3 monthsPosition OverviewThe IT Support Administrator serves as a crucial point of contact for users requiring assistance within the organization's operational framework. This role encompasses troubleshooting, installation, diagnosis, repair, maintenance, and...


  • Plano, Texas, United States Advantage Technical Full time

    IT Support AdministratorCompany: Advantage TechnicalPay Rate: $35.00 per hourContract Duration: 3 monthsRole OverviewThe IT Support Administrator serves as a vital resource for users requiring assistance within the organization's operational framework. This position encompasses troubleshooting, installation, diagnosis, repair, maintenance, and upgrades of...


  • Plano, Texas, United States Advantage Technical Full time

    IT Support AdministratorLocation: Plano, TexasPayrate: $35.00 per hourContract Duration: 3 monthsPosition OverviewThe IT Support Administrator serves as a crucial contact point for users seeking assistance within the organization's manufacturing sector. This role encompasses troubleshooting, installation, diagnosis, repair, maintenance, and enhancement of...


  • Plano, Texas, United States Advantage Technical Full time

    IT Support AdministratorLocation: RemotePayrate: $35.00 per hourContract Duration: 3 monthsPosition OverviewThe IT Support Administrator serves as a vital resource for users seeking assistance within the organization’s operational framework. This role encompasses the troubleshooting, installation, diagnosis, repair, maintenance, and enhancement of systems...


  • Plano, Texas, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly motivated and customer-focused professional to join our global Cortex XDR support team as a Technical Support Specialist. As a key member of our team, you will be responsible for providing technical support to our customers, answering incoming support inquiries, and managing escalations in an effective, efficient, and...


  • Plano, Texas, United States eXcell Full time

    About the Role:eXcell is seeking a highly motivated and detail-oriented Technical Support Specialist to join our team onsite in a dynamic and fast-paced environment. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key...


  • Plano, Texas, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist, Platinum to join our team at Palo Alto Networks. As a key member of our support organization, you will play a critical role in delivering exceptional technical support to our valued customers.Key ResponsibilitiesProvide post-sales technical support, configurations,...


  • Plano, Texas, United States Palo Alto Networks Full time

    Job OverviewYour RoleAs a Senior Technical Support Specialist within our Platinum division, you will engage directly with our esteemed Platinum clientele to resolve intricate post-sales challenges that necessitate a comprehensive analysis of various factors. Your analytical skills will be essential in comprehending the methodologies, techniques, and...


  • Plano, Texas, United States Repeat Consultants Full time

    Job Description**Job Title:** Technical Support Specialist - Verizon**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Repeat Consultants. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Key...


  • Texas, United States Zenith Dental IT Full time

    IT Support SpecialistZenith Dental IT is looking for a dedicated IT Support Specialist to enhance our technical support services for dental practices nationwide.This is a full-time remote position.The ideal candidate will possess exceptional interpersonal skills to effectively communicate with both team members and clients.Key Responsibilities:· Strong...


  • Plano, Texas, United States Palo Alto Networks Full time

    Job OverviewAs a Senior Technical Support Specialist, Focused Services, you will play a critical role in providing advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure.Key ResponsibilitiesOffer advanced-level technical assistance...


  • Plano, United States Birlasoft Full time

    About BirlasoftBirlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its...


  • Plano, United States Birlasoft Full time

    About BirlasoftBirlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its...


  • Texas, United States Zenith Dental IT Full time

    IT Support SpecialistZenith Dental IT is looking for a dedicated IT Support Specialist to enhance our team, providing exceptional technical assistance to dental practices nationwide.This role is a permanent, full-time remote position.The ideal candidate will possess outstanding interpersonal skills, capable of engaging effectively with both colleagues and...


  • Texas, United States Zenith Dental IT Full time

    IT Support SpecialistZenith Dental IT is looking for a dedicated IT Support Specialist to enhance our team in delivering exceptional technical assistance to dental practices nationwide.This is a permanent, full-time remote position.The ideal candidate will possess outstanding interpersonal skills, capable of engaging effectively with both colleagues and...