Technical Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Palo Alto Networks. As a key member of our support team, you will be responsible for providing technical assistance to our customers and partners.
Key Responsibilities- Provide technical support to customers and partners via phone, email, and other communication channels.
- Configure, troubleshoot, and provide best practices to customers to ensure they are getting the most out of our products.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
- Perform fault isolation and root cause analysis for technical issues to identify and resolve problems efficiently.
- Publish technical support bulletins and other technical documentation in our knowledge base to help customers and partners resolve common issues.
- Review and update technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, and other related materials.
- Travel to customer sites as needed to expedite resolution of critical issues.
- Provide on-call support 24x7 as needed to ensure our customers receive timely assistance.
To be successful in this role, you will need to have excellent technical skills, strong communication and problem-solving abilities, and a passion for delivering exceptional customer support.
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