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Director of Center Operations

2 months ago

Southfield, United States PACE Southeast Michigan Full time
Job DescriptionJob Description

DIRECTOR OF OPERATIONS

The Director of Operations is accountable for the plans, systems, processes and people involved in the operations and management of the Centers for their assigned region and respective assigned disciplines. The Director is expected to collaborate and partner with the other regional director (East & West) to ensure consistent standards, processes, participant activities, support services and leadership of staff.

DUTIES AND RESPONSIBILITIES:

  • Leads and manages all activities related to the day to day operations of the assigned Day Center to ensure extraordinary care, collaborative teamwork, effective processes and efficient use of resources.
  • Plans, develops and leads new programs or processes that improve PACE SEMI service to participants and provide higher levels of staff engagement.
  • Leads and engages staff to ensure a positive culture is promoted among all centers.
  • Provides coaching and feedback to ensure development of staff skills & talents.
  • Partners with CFO in development of annual operational and capital budgets for departments of accountability. Ensures financial benchmarks are met.
  • Partners with Human Resources Manager in development and implementation of operational policies, procedures, protocols and regulations for direct participant care and support services.
  • Partners with QA Director to ensure consistent compliance with established quality assurance standards and all state, federal program requirements, certifications as well as any other state or federal laws or regulations.
  • Participates regularly in all quality assurance/quality improvement committees as part of the overall quality improvement program.
  • Creates an effective and efficient design and delivery of integrated programs, services, and staffing to accomplish operational and financial objectives; including leveraging participant care intervention.
  • Leads operational project teams as assigned to ensure desired outcomes are met on time and on budget.
  • As a member of the leadership team, is held accountable for planning and implementing and PACE SEMI strategies, goals, tactics and delivering on outcome metrics.
  • Plan, develop and monitor center and department budgets, performance to utilization targets, productivity and specific program objectives.
  • Partners with Education and Quality staff to plan for organizational education in-services to ensure continual staff competence and skill building.

KNOWLEDGE, SKILLS AND ABILITIES:

  • BA required – MA preferred
  • 3-5 years prior leadership operational experience in Healthcare setting