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Dispatcher/Customer Service

2 months ago

New York, United States Voltguard Utilities Limited Full time
Job DescriptionJob Description

Job Description:

Voltguard Utilities Limited is a leading technology company based in Houston, Texas. We are currently seeking a highly motivated and organized individual to join our team as a Dispatcher/Customer Service. This is a full-time position with opportunities for growth and advancement within the company.

As a Dispatcher/Customer Service, you will play a crucial role in ensuring the smooth and efficient operation of our business. Your primary responsibilities will include dispatching technicians to customer locations, managing service requests, and providing exceptional customer service.

Benefits of working with Voltguard Utilities Limited

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Key Responsibilities:

- Receive and prioritize service requests from customers via phone, email, or online platforms

- Dispatch technicians to customer locations based on urgency and availability

- Monitor and track technician progress to ensure timely and efficient service delivery

- Communicate with customers to provide updates on service status and address any concerns or issues

- Maintain accurate records of service requests, technician schedules, and customer interactions

- Collaborate with other departments to resolve complex service issues and ensure customer satisfaction

- Continuously seek opportunities to improve processes and procedures to enhance the customer experience

- Assist with administrative tasks such as data entry, filing, and record keeping

Qualifications:

- High school diploma or equivalent

- 1-2 years of experience in customer service or dispatching role

- Excellent communication and interpersonal skills

- Strong organizational and time-management abilities

- Proficient in Microsoft Office and other computer applications

- Ability to work in a fast-paced and dynamic environment

- Willingness to work flexible hours, including weekends and evenings if needed

- Knowledge of technical terminology and experience in the technology industry is a plus

Job Type: Full-time

Pay: From $21.00 - $29.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Overtime
  • Weekends as needed

Education and Experience

  • High school diploma or general education degree (GED)

#LI-Remote

Anticipated start date: ASAP

At Voltguard Utilities Limited, we value diversity and equal opportunity. We are committed to creating an inclusive and welcoming work environment for all employees. If you are a team player with a passion for delivering exceptional customer service, we want to hear from you

To apply, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.