Customer Service Representative

5 days ago


New York, New York, United States UPMC Full time
Job Summary:

UPMC is seeking a Casual Dispatcher to support the office in Harrisburg. The ideal candidate will have excellent customer service skills, effective communication skills, and the ability to work independently and be accountable.

Responsibilities:

Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio, and Northern West Virginia.

Uses available resources and follows directions of management in the selection and scheduling of appropriate services.

Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers.

Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coverage as required and documents all transports according to protocol.

Collects and provides data for the use of suppliers or customers as required by management.

Requirements:

High School graduate or GED required.

Prior experience in a service industry and dispatch experience preferred.

Knowledge and skill in using standard PC applications to include Microsoft office request.

EMT or First Responder experience preferred.

Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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