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Customer Support Specialist

4 months ago

Dallas, United States Monstera Talent Ltd Full time
Job DescriptionJob Description

Ad Title: Customer Support Specialist | Weekly Pay

Start Date: Immediate Start Preferred

Only candidate with legal rights to work in the US will be considered

We are looking for a Customer Support Specialist to join our client’s team and assist their customers with technical problems while marketing their products and services.

The Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our client’s products and services.
  • Respond to customer queries in a timely and accurate way
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about sales issues and useful discussions with customers
  • Monitor customer complaints and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new products and services
  • Follow up with customers to ensure their complaints are resolved
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams
  • Assist in training junior Customer Support Representatives
  • Work with sales and marketing teams to boost customer referrals and develop case studies
  • Assist in the coordination and implementation of marketing strategies, and delegate tasks to achieve strategic goals

Requirements

  • Experience as a Customer Support Specialist or similar CS role will be an added advantage
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Ability to work effectively across multiple departments in a fast-paced environment
  • Experience in sales techniques
  • Ability to commute to job location daily.

If you’ve read this far, you know what to do now, click the 'APPLY' button and Submit your updated resume through the online process and a member of our client’s team will be in touch to organize a virtual interview with a successful candidates within 1 week of your application.

This role is based in Addison Texas, so ensure you can commute to the location before applying.

Good Luck