Front Office Manager

1 month ago

Green Bay, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

1. Administration

· Maintain standards of quality guest service.

· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.

· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

· Participate in the preparation of the annual hotel budget.

· Increase level of guest satisfaction by delivery of an exceptional product through employee development.

· Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

· Ability to accurately use various office and accounting software.

2. Support

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to assist with the design and preparation of statistical reports and presentations as needed.

· Ability to accurately report information.

· Ability to assist with various accounting department tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.

3. Personal Effectiveness

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

4. Communication

· Understands and communicates the StepStone Mission and Core values.

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and is respectful of peers and co-workers.

Requirements:

5. These are required of every associate.

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

· Other duties may be assigned.

Additional responsibilities specific to you are:

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have good mathematical and computer skills.

· High school education required. Relevant training and experience and additional education preferred.

· CPR and first aid training preferred.

· Additional language ability preferred.


EOE/M/F/V/D/

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