Insurance Advocate

4 weeks ago

San Francisco, United States Direct Interactions, Inc. Full time
Job DescriptionJob DescriptionDescription:

Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.


At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.


What’s Next?

To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response.

Requirements:
  • Must be a self-starter
  • Must maintain composure across a variety of customer and peer interactions
  • Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
  • Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
  • Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
  • Ability to remain calm under pressure in a fast-paced contact center environment
  • Ability to remain calm while taking back-to-back calls
  • Ability to show empathy for those that may be frustrated or anxious
  • Ability to pay attention to detail and multitask while navigating through multiple programs and information
  • Ability to use a computer quickly and accurately
  • Must possess the ability to remain poised in high stress situations
  • Must demonstrate a passion for providing outstanding service
  • Possess outstanding customer service skills, a “can-do” attitude, and is driven by a desire to succeed
  • Must type at least 20 WPM
  • Ability to be flexible and handle changes efficiently
  • Must be proficient in Excel, Word and Outlook Office products
  • Previous call center / telemarketing experience strongly preferred
  • Minimum of 2 years of sales, customer service experience
  • Proven ability to develop new sales with strong cold-calling and prospecting skills

Additional Requirements

  • Must pass a criminal background check paid for by us (Direct Interactions)
  • Legally able to work in the United States
  • Must be a current resident living in the United States
  • Must have at least a high school diploma or equivalent; Bachelor’s or Associate degree preferred, but not required


Job Details (what you will be doing)

The Insurance Advocate must be a high-energy salesperson who is comfortable working in a fast-paced environment where roles and responsibilities may change quickly. Insurance Advocates must be professional, detailed oriented and capable of meeting goals while maintaining full compliance of GoHealth policies and Federal and State regulations.

  • Be an ambassador to providing an excellent consumer experience on every call
  • Guide inbound consumer calls through the initial buying process by effectively screening them to transfer to the appropriate sales team
  • Make outbound calls to prospective consumers via an automatic dialing system
  • Understand and perform to certain performance metrics, including transfer rate and other more qualitative metrics
  • Comply with Federal CMS and State legal requirements and standards and quickly understand GoHealth policies and procedures
  • Navigate multiple systems while assisting consumers


Training

  • All training is done virtually and may consist of virtual instructor led and self-paced learning
  • You must first attend a mandatory orientation session to learn more about Direct Interactions and the client you were selected for
  • Orientation, training & nesting spans across multiple days and are all paid events
  • 100% attendance is required in all phases of the on-boarding process (orientation, training & nesting are mandatory)

Orientation Date: TBD Time: TBD


WEEK 1

Training day 1: TBD Time: TBD

Training day 2: TBD Time: TBD

Training day 3: TBD Time: TBD

Training day 4: TBD Time: TBD

Training day 5: TBD Time: TBD


WEEK 2

Training day 6 (nesting): TBD Time: TBD

Training day 7 (nesting): TBD Time: TBD

Training day 8 (nesting): TBD Time: TBD

Training day 9 (nesting): TBD Time: TBD


*All training class time includes an unpaid 30 minute lunch break and (2) paid 15 minute breaks

*All training dates and times require 100% attendance and are subject to change.



Shifts

The call centers hours of operation are 8:00 am-4:30 pm CST Monday through Friday

  • Full time position (8 hours per day, 5 days per week); The agent must work 8 hours per day (a beginning shift and a shift that starts slightly later will be available) and the 8 hours will be inclusive of the agents' two (2) paid 15-minute breaks and exclusive of their lunch break
  • Agents must be available to work 40 hours per week
  • Seasonal opportunity with the potential for long-term employment
  • You can not take any time off from work for at least 60 days of employment


Pay Rate

  • $15.00 per hour
  • This is a W2 (employee) position
  • We are paid biweekly via direct deposit
  • All mandatory events are paid (orientation, training & nesting)


Employee Benefits

  • Accrued paid time Off (PTO)
  • Sick time
  • Health, medical & dental plans are available after 60 days of employment and after working 120+ hours


Technical Requirements

  • Direct Interactions will be providing computer equipment for this role
  • Direct Interactions will be providing the following equipment: (1) PC, (1) usb corded headset, and (1) monitor
  • US based Internet service; You must provide high-speed Internet via a hard wired ethernet connection, no Wi-Fi, satellite, cellular hotspot or cellular internet


*If you are selected, your offer is contingent upon successfully completing and passing a background check.

*Direct Interactions does not pay for or reimburse any monies related to fees and/or services that are required to perform the job.


*There are NEVER any fees associated with applying or working for Direct Interactions.


THIS OPPORTUNITY IS NOT AVAILABLE TO THOSE THAT RESIDE IN ILLINOIS, NEW YORK OR CALIFORNIA

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