Head of Service Operations

3 weeks ago

New York, United States beqom Full time
Job DescriptionJob DescriptionSalary:

Company Overview

 

Are you passionate and hardworking? Do you thrive in an entrepreneurial environment? beqom is a fast-growing B2B software company focused on managing total compensation for leading enterprises. We support some of the world's most exciting brands with mission-critical business processes, helping them attract, retain, and motivate talent through equitable and transparent pay.

 

Our comprehensive compensation suite integrates unified data, complete pay management solutions, and AI-enabled pay intelligence. This helps companies comply with regulations, optimize compensation decisions, and achieve better business results. By bringing clarity, equity, and motivation to the workforce, we ensure employees know their worth, excel in their roles, and receive fair rewards.

 

At beqom, you'll be surrounded by passionate, hardworking, and smart individuals dedicated to helping organizations unlock their talent's full potential. If this inspires you, let’s get in touch.

#CompComplete

 

Job Purpose

 

We are looking for a strategic and results-oriented Head of Service Operations to lead, optimize, and scale our SaaS operational processes in onboarding and servicing our customers. The ideal candidate will have a proven background in SaaS operations with experience in scaling global service offerings, including Resource Management and Financial Management. This role requires a dynamic leader capable of navigating the complexities of a fast-paced, rapidly evolving market, ensuring operational excellence, and aligning our services with both short- and long-term business objectives.


Duties and responsibilities

 

  • Resource Management: Allocate internal and external resources based on skills and project needs. Structure and manage partner agreements to engage external resources efficiently. Identify and execute process enhancements to streamline operations, manage costs, and elevate the customer experience. Use data-driven insights for decision-making;
  • Financial Management: Manage budgets and forecasts, ensuring financial goals are met. Optimize resource allocation for maximum ROI and adherence to financial constraints;
  • Oversee daily operations, ensuring smooth integration between implementation, customer support, and product teams. Implement best practices to boost efficiency and productivity;
  • Collaborate with Services Management to create and implement strategies that support growth and align with the company’s vision;
  • Coordinate with scoping, project management, and consulting teams to ensure resource targets, project scopes, and launches are aligned and successful;
  • Monitor performance of internal and external resources against customer satisfaction of the delivery, conducting regular evaluations and ensuring alignment with client expectations and project goals;
  • Reassign resources swiftly in response to issues or changes in coordination with the delivery team. Develop comprehensive risk management strategies to address potential operational disruptions and ensure business continuity;


Profile we´re looking for

 

  • Proven experience in resource and operations management, preferably within the SaaS industry or a related field.
  • Strong analytical skills to track and report on performance metrics and budgets.
  • Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
  • A proven track record in operational leadership, with a deep understanding of global compensation, HR technology, or SaaS service delivery.
  • Excellent communication and interpersonal skills to effectively liaise with internal teams, external partners, and clients.
  • Exceptional leadership and team-building skills, with the ability to manage cross-functional teams and drive collaboration.
  • Fluency in English; additional language skills (French or German) are a plus.


Why join us?

 

  • Dynamic environment favoring initiative and autonomy
  • Great opportunity to learn on the job and expand horizons
  • Annual company kickoff at an offsite location
  • You will have the opportunity to work with a talented team of global professionals, collaborate with leading organizations worldwide, and drive meaningful change in the way businesses manage compensation

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