Transformation Institute Manager

The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team. 

Lean Six Sigma Black Belt is required to be considered for this role. 

Provide leadership in continuous improvement training and cultural transformation throughout the University of Maryland Medical System. Support the continued growth and development of Transformation Coaches across the organization. Manage and facilitate programs to support the organization with the requirements for transformation while ensuring all programs under supervision align with system values: diversity, integrity, compassion, excellence and discovery. Work is performed under general direction. Direct report to the Vice President, High Reliability Transformation.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Design, develop, and implement comprehensive training program for Transformation Coaches (Advance Coach Training) and curriculum for UMMS Value Delivery System and HRO journey (Continuous Learning for Improvement), ensuring alignment with industry standards and organizational goals.
• Create engaging training materials, modules, and resources to support the learning process: manage materials as the sole source for transformation training as needed.
• Utilize various instructional methods, including workshops, simulations, and online modules to enhance learning outcomes.
• Conduct training sessions within Advance Coach Training (ACT) and Continuous Learning for Improvement (CLI) as needed.
• Facilitate Lean tools and management training including change management, innovation, team engagement, while coaching and mentoring leaders going through ther Lean leadership training.
• Develop and implement marketing strategies for programs.
• Collaborate with other process improvement subject matter experts and Transformation Coaches across UMMS to capture feedback and improve programs. 
• Quality oversight through observation. 
• Provide coaching and certification for Transformation Coaches in conducting Rapid Process Improvement Workshops to ensure they maintain required competency levels to effectively run RPIWs within their designated organization.
• Implement ongoing professional development opportunities for Transformation Coaches to keep their skills current and relevant.
• Serve as key contact and communication link for entities within UMMS regarding Value Delivery System training/curriculum.
• Assist all organizations with understanding and assessing the application of UMMS Value Delivery System using analytical data, and instruct as necessary to promote a culture of High Reliable Organization and continuous improvement.
• Work closely with leadership to communicate the importance of cultural transformation and commitment from all levels of leadership within the organization.
• Establish and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements.
• Support the structure, organization and culture for continuous quality and operations improvement.
• Measure the success of the training programs using a variety of qualitative and quantitative techniques, including one-on-one user interviews, user workshops, surveys, observational studies, training and statistical analysis (data analytics) at every member organization and corporate shared services.
• Conduct benchmarking and trend analysis to drive continuous process improvement and elevate service performance.
• Use data-driven insights to make continuous improvements to the training curriculum and methods using performance improvement standards and methods, (e.g., Lean Six Sigma, process mapping/re-engineering, and collaborative problem-solving techniques).
• Establish and evaluate key performance indicators to assess the effectiveness of training programs and cultural transformation initiatives.
• Monitor and assess the performance of Transformation Coaches in facilitating CLI sessions and RPIWs to ensure high quality service is maintained across UMMS.
• Design and maintain evaluation strategies to assess customer needs and perceptions, and determine long term impact of educational interventions.
• Foster a culture of collaboration, problem solving, innovation, continuous learning, and a one team mindset.
• Perform other duties as assigned.

Education and Experience

• • Bachelor’s degree in Health Care Administration, Business Administration, Training and Development, or related field required.
  • Master’s degree in Health Care Administration, Business Administration, Training and Development, or related field preferred.
  • Lean or Toyota Production System training required.
  • Lean Six Sigma Black Belt required.
  • Minimum 5 years’ experience facilitating process improvement teams/role as a change agent.
  • Minimum 5 years’ experience with process improvement methodologies and approaches at an organizational level, including facilitating improvement workshops and/or kaizen events.
  • Minimum 5 years’ experience in managing training programs or curriculum for a large organization.
  • Minimum 3 years’ experience developing and delivering Lean/process improvement and cultural transformation training programs.

Knowledge, Skills and Abilities

• • Strategic leader with a strong background in Lean methodologies, a passion for training and development, with the ability to drive cultural transformation towards continuous improvement.
  • Advanced knowledge and understanding of patient (customer) focused care.
  • Proven leadership ability to inspire and influence cultural change.
  • Strong sense of personal responsibility and accountability for delivering high quality work.
  • Advanced customer service skills.
  • Demonstrated leadership ability to successfully motivate and inspire team members to high performance levels.
  • Advanced public speaking and facilitation skills to effectively convey complex concepts to diverse audiences.
  • Advanced knowledge and understanding of the application of change management principles and cultural transformation.
  • Advanced skill using innovative thinking to solve problems and facilitate the decision-making process.
  • Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
  • Advanced skill developing and maintaining collaborative working relationships with all levels of leadership, staff and vendors.
  • Advanced analytical, conceptual thinking, planning, organizational, and problem-solving skills.
  • Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely at all levels within the organization.
  • Advanced skill managing multiple staff initiatives and meeting changing requirements and priorities to accomplish objectives.
  • Demonstrated ability to work in agile, ambiguous situations and create structure to drive results.
  • Ability to influence and coach for results at all organizational levels; ability to constructively engage, negotiate, resolve conflict and influence staff and leaders.
  • Advanced skill in the use of Microsoft Office Suite (e.g., Access, Word, Excel, PowerPoint).
  • Expert verbal, written and interpersonal communication skills. 

All your information will be kept confidential according to EEO guidelines.