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Hotel Front Desk Manager

4 months ago

Topeka, United States Hotel Topeka at City Center Full time
Job DescriptionJob DescriptionWe’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply nowResponsibilities:
  • Handle the front desk budget and order office supplies as needed
  • Compile occupancy reports and financial information for the general manager
  • Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
  • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Qualifications:
  • 1 year of previous experience working in the hospitality industry
  • Showcase exceptional multitasking, communication, and management skills
  • Must possess a high school diploma or equivalent certification (GED)
  • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
  • Experience with MS office and bookkeeping skills desired
About Company

Come work at a great place, with a wonderful team We have a lot of positions and you can find a great career in our hotel with the opportunity to advance.