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Hotel Front Desk Supervisor

2 months ago

Topeka, Kansas, United States Hotel Topeka at City Center Full time
Hotel Topeka at City Center is seeking a skilled Front Desk Manager to lead our front desk operations and provide exceptional customer service. The ideal candidate will have a minimum of 1 year of hospitality experience and possess excellent communication, management, and multitasking skills. Key responsibilities include supervising front desk staff, interacting with guests, and ensuring high standards for customer satisfaction are met. The successful candidate will also be responsible for compiling occupancy reports, directing front desk operations, and adhering to the front desk budget. If you have a passion for delivering exceptional guest experiences and leading a team, we encourage you to apply.

Responsibilities:

* Supervise and train front desk staff to ensure excellent guest service and enforce hotel policies
* Compile occupancy reports and financial information for the general manager
* Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
* Hire, train, and supervise front desk staff, including concierge, front desk agents
* Adhere to the front desk budget and order office supplies as needed

Qualifications:

* Proficient bookkeeping skills, including experience with Microsoft Word and Excel
* Hospitality experience of at least 1 year is required for this role
* Excellent communication, management, and multitasking skills
* High school diploma or equivalent certification (GED)
* Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.