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Guest Services Supervisor

2 months ago

Topeka, Kansas, United States Hotel Topeka at City Center Full time
Job Overview

We are seeking a dedicated Front Office Operations Manager who will ensure that our guests receive outstanding service, encouraging them to return for future stays. As the primary point of contact for guests, you will oversee the front desk operations and lead a team committed to excellence.

Key Responsibilities:
  • Manage the front desk budget and procure necessary office supplies.
  • Prepare occupancy reports and financial summaries for management review.
  • Recruit, train, and oversee front desk personnel, including concierge and reception staff, ensuring they deliver top-notch guest services and adhere to hotel policies.
  • Engage with guests in person and via phone, addressing inquiries and resolving any issues that may arise.
  • Supervise all front desk activities, maintaining the highest standards of customer satisfaction.
Qualifications:
  • A minimum of 1 year of experience in the hospitality sector.
  • Demonstrated ability to multitask, communicate effectively, and manage a team.
  • High school diploma or equivalent certification (GED) is required.
  • At least 2 years of experience in a supervisory role within front desk operations or a related management position in hospitality.
  • Proficiency in MS Office and basic bookkeeping skills is preferred.
About Hotel Topeka at City Center

We pride ourselves on providing a supportive work environment with numerous opportunities for career advancement within our hotel. Join us in delivering exceptional experiences to our guests.