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Call Center Agent

1 month ago

Kansas City, United States Aquirity Consultants Full time
Job DescriptionJob Description

We are seeking enthusiastic and motivated Call Center Agents to join our team. As a Call Center Agent, you will be the first point of contact for our customers, providing them with assistance, information, and solutions to their inquiries. If you enjoy helping others and have excellent communication skills, we want to hear from you

Key Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer issues and queries effectively and efficiently.
  • Update customer records and maintain accurate information in the system.
  • Escalate complex issues to the appropriate department as needed.
  • Identify and document common customer concerns and provide feedback for process improvement.
  • Meet personal and team performance metrics and goals.

Qualifications:

  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage time effectively.
  • Proficient in computer applications and customer service software.
  • Positive attitude and a passion for helping others.