Help Desk Technician I
1 month ago
- Opportunity for advancement
- Training & development
About the Role:
525 Technologies is seeking a skilled and customer-focused IT Help Desk Support Technician to join our Information Technology team. The ideal candidate will have a solid IT background and preferably some low-voltage experience. The primary responsibility is to provide technical support to students, teachers, and staff by addressing and resolving their IT-related issues efficiently and effectively. This position requires excellent problem-solving skills, strong communication abilities, and the capacity to manage multiple tasks simultaneously.
Key Responsibilities:
- Ticket Management:
- Handle inquiries and issues from students, teachers, and staff through the ticketing system.
- Provide detailed documentation and resolution steps for each ticket.
- Triage tickets to other technicians when necessary.
- Asset Management:
- Track and manage inventory of IT assets, including devices and accessories.
- Assist in the retrieval and tracking of lost or misplaced devices.
- SMART Board & A/V Troubleshooting:
- Diagnose and resolve issues with SMART Boards and other audio/visual equipment.
- Provide training and support for the use of A/V technology.
- Chromebook repairs
- Network Troubleshooting:
- Identify and resolve network connectivity issues.
- Collaborate with network administrators to ensure reliable network performance.
- Printer Troubleshooting:
- Address and resolve printer-related issues, including setup, configuration, and maintenance.
- Assist users with printer connectivity and functionality.
- Device Troubleshooting (Mac & Windows):
- Provide support for both Mac and Windows operating systems.
- Install updates, configure settings, and resolve software and hardware issues.
- End-User Training:
- Conduct training sessions for end-users to enhance their understanding and use of IT systems and devices.
- Develop training materials and documentation as needed.
- Collaboration and Communication:
- Work closely with other IT team members to ensure seamless support and service delivery.
- Maintain clear and effective communication with users to keep them informed of issue status and resolution steps.
- 1-2 years of experience in IT support or help desk role.
- Proficiency in troubleshooting Mac and Windows operating systems.
- Experience with network, printer, and A/V equipment troubleshooting.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Low voltage experience is a strong plus.
- Excellent problem-solving skills with a proactive approach to issue resolution.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Ability to explain technical concepts to non-technical users.
- Detail-oriented with a focus on delivering high-quality support.
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