IT Help Desk Support Technician

4 weeks ago

Atlanta, United States Econ One Research, Inc. Full time
Job DescriptionJob Description

Who We Are

We are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project.

About The Role

We are seeking a highly motivated and skilled IT Helpdesk Support Technician to join our IT team. In this role, you will be responsible for providing technical assistance and support to our team members, ensuring that their technical issues are resolved in a timely and efficient manner. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work well in a team environment. The role is a fully remote role. Must be able to work Eastern Time Zone hours.

We are looking for someone with a passion for learning and growth. If you are passionate about technology, helping others, and evolving, we encourage you to apply for this exciting opportunity.

The nuts & bolts of the job (aka what you tell your friends you do during the day):

  • Manage the Help Desk queue and handle troubleshooting tasks for users
  • Answer both simple and complex questions regarding staff equipment
  • Manage the on-boarding process with equipment for new hires
  • Configuring new machines and repurposing old machines off company premises
  • Field Zoom chats and phone calls regarding user concerns
  • Document systems and explore alternate methodologies
  • Perform routine maintenance on shared systems
  • Assess and manage licenses across vendor systems
  • Collaborate with internal teams to ensure seamless resolution for all practice groups

Contribute to the creation of technical documentation for future reference, streamlining support processes

Requirements

What It Takes To Be Successful

  • 1-2 years of experience in a helpdesk support role
  • The ability to work East Coast office hours regardless of physical location
  • Self-starting work style
  • Understanding of Microsoft operating systems and Office 365
  • Understanding of Zoom and Zoom Phone systems
  • Responsive and thoughtful communication across all firm levels
  • The ability to set up new-user equipment or update equipment in an expeditious manner
  • An excellent set of troubleshooting abilities
  • Interest or experience with Linux operating systems
  • Interest or experience with building and maintaining Network configurations
  • Ability to thrive in a dynamic environment, prioritize effectively, and work independently while collaborating with others

How You Will Fit In Best With Our Team?

  • Share funny stories at our semi-weekly Admin Team calls
  • Great interpersonal skills
  • Understand that telling a user to “restart their computer” is a common occurrence
  • Exhibiting patience and level-headedness during emergent situations

Benefits

What’s In It For You?

Econ One is known for offering competitive salary and unbeatable benefits, including healthcare, dental, and 100% employer-paid life and disability insurance. The Admin team mirrors Econ One's unwavering commitment to exceptional quality, integrity, and value – in the work we deliver to clients and the experience we provide our team.

The below represents the expected salary range for this position in California. We take a number of factors into account when determining compensation including your location, experience, and other job-related factors.

Rate Range: $25.00 to $35.00 per hour

Econ One is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

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