Help Desk Specialist

3 days ago


Atlanta, Georgia, United States Amtec Inc. Full time

**Job Summary**

Amtec Inc. is seeking a highly skilled and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to our employees and customers.

**Key Responsibilities**

  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Install, maintain, and upgrade computer systems, hardware, and software.
  • Address technical issues of moderate complexity, receiving general instructions on routine work and more specific directions on new assignments.
  • Interact with employees and customers on a consistent basis, including management, faculty, and staff personnel.
  • Install, maintain, and upgrade workstation and peripheral hardware and software.
  • Respond to and resolve workstation, application, and server-related problems.
  • Update desktop software and applications; maintain documentation on installed applications.
  • Provide users with assistance in working with specific applications.
  • Maintain and troubleshoot office-related equipment and applications such as copiers, fax machines, printers, building access systems, and email accounts.
  • Perform other duties as assigned.

**Requirements**

  • High School Diploma or GED
  • 2-5 years of job-related experience
  • Experience with Windows/Linux, Help desk, account management (including but not limited to account creation, password resets, setting permissions)
  • Supporting secure video conferencing calls
  • Conducting basic user troubleshooting
  • Software patching and upgrades
  • System hardening and producing security documentation (SCAP checklists and other artifacts), security templates, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades)
  • Supporting office equipment such as printers and scanners
  • Documenting installed applications


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