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Help Desk Support Specialist

2 months ago

Atlanta, United States search-tactics Full time
Job DescriptionJob DescriptionWe are currently looking for a talented Help Desk Support Specialist for Atlanta, GA location with one of our Direct Client.
If you're interested in a growth opportunity, we would love to know you a bit better over a call or reply to the email with your interest.
Please go through the full requirement mentioned below.
Title: Help Desk Support Specialist

Location: Atlanta, GA
Duration: Full Time

Job Description:We are seeking a qualified candidate for the role of Help Desk Support Specialist. The selected candidate will provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments. The affiliate will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation, application and server related problems. Update desktop software/applications; maintain documentation on installed applications. Provide users with assistance in working in specific applications. Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts. Perform other duties as assigned. The candidate will directly support classified systems in DoD closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.
Qualifications:
Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.
2-5 years of job-related experience