Help Desk Specialist

2 weeks ago


Atlanta, United States The Methodical Group Full time $36 - $38
Job DescriptionJob Description

Help Desk Specialist
Location: Atlanta, GA 30334 (Onsite)
Pay Rate: $36 - $38 per hour

Position Overview:
We are seeking a skilled Help Desk Specialist to provide technical assistance and support to computer users onsite in Atlanta, GA. The ideal candidate will be responsible for resolving hardware and software issues, coordinating with third-party vendors, and managing incident and change request tickets. This is an onsite role, and the candidate must be able to report to the office every day.

Key Responsibilities:

  • Oversee the daily performance of computer systems and applications.
  • Respond to user inquiries regarding computer software or hardware operations to resolve problems in person, via phone, or electronically.
  • Monitor ticket queues, assign tickets to the appropriate support staff, and escalate tickets beyond SLA until resolved.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Perform minor repairs to hardware, software, or peripheral equipment according to installation specifications.
  • Maintain records of daily transactions, issues, and solutions.
  • Conduct computer diagnostics and provide technical assistance to investigate and resolve user problems.
  • Refer major hardware or software issues to third-party support vendors for service.
  • Develop training materials and train users on hardware and software use.
  • Collaborate with staff, users, and management to establish requirements for new systems or modifications.

Preferred Qualifications:

  • 3+ years of experience as a Help Desk Technician with hands-on knowledge of resolving issues with Outlook, MS Office, Windows 10, Active Directory, and COTS applications.

Work Schedule:

  • The candidate must be local to Atlanta, GA, and work onsite daily.
Company DescriptionJoin a team that’s committed to innovation and excellence. At The Methodical Group, we are always on the lookout for talented individuals who are eager to make a differenceCompany DescriptionJoin a team that’s committed to innovation and excellence. At The Methodical Group, we are always on the lookout for talented individuals who are eager to make a difference

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