Senior Customer Service Specialist

4 weeks ago


Kansas City, United States PPC Flex Full time
Job DescriptionJob Description

Position Summary:

The Senior Customer Service Specialist position is responsible for providing best in class customer service to Sales and a portfolio of assigned customers. Accountable for managing customer orders through the pipeline to facilitate growth of existing accounts. In the event of absence, these job responsibilities will be covered by an employee in the “CSS role” or “Manager or Director of Service” position.

Responsibilities and Duties:

This job description and performance standard document has been prepared as a guide to ensure better communication and understanding. All responsibilities, however, have not been included, nor could they be. Your Supervisor/Manager may from time to time ask you to perform other related duties not specifically included in this description. Likewise, this description will be revised when required to meet current business needs.

Customer Centric Focus:

  • Partners with Sales to create new customer items; use PLS form to create items in Radius.
  • Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)
  • Delivers complete, accurate, and timely sales order details to support internal order processing.
  • Review open order reports daily and drives communication-advising customers on change in dates.
  • Create shipping release with a high level of accuracy; to achieve on time delivery.
  • Manage expedited shipments as necessary, with required management approval.
  • Create expedited sales order requests with scheduling as needed.
  • Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.
  • Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements.
  • Leverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements.
  • Liaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience.
  • Escalate internal systematic/process concerns until final solution/resolution is provided to customer.
  • Maintain product awareness- technical understanding of our products/processes.
  • May require light travel to internal meetings or customer meetings.

  • As a Senior CSS:
    1. Oversee Training process of new team members.
    2. Provide Mentorship and Guidance for continued development of team members.
    3. In the absence of team manager, authorized to make limited management decisions as needed.
    4. Keeps strong awareness of customer base to provide backup and support as needed.
    5. Steps in as needed for team- afterhours or weekends to support production team to avoid downtime or missed shipments.

Skills and Qualifications:

  • Exceptional customer-facing communication skills; excellent listening skills
  • Action-oriented, assertive, and diplomatic.
  • This position requires an individual who enjoys working with a sense of urgency and creative problem-solving.
  • Thrives on challenges.
  • Attitude- friendly, patient, positive
  • Values teamwork and supports team environment.
  • 4-year college degree preferred or 5+ years of experience in a Customer Service role in a manufacturing environment highly preferable.


  • Oklahoma City, Oklahoma, United States Oklahoma Farm Bureau Insurance Company Full time

    Job OverviewPosition: Senior Customer Service SpecialistReports To: Director of Policy ServicesLocation: Oklahoma City, OKCompensation: Competitive hourly rateWorking Hours: 7:30 am - 4:15 pm or 8:00 am - 4:45 pmBenefitsPaid time off for vacation and illnessComprehensive medical, dental, and vision insurance401K plan with company contributionEmployee...


  • Kansas City, Kansas, United States PPC Flex Full time

    Job DescriptionJob Summary:The Senior Customer Service Specialist position at PPC Flex is responsible for delivering exceptional customer service to Sales and a portfolio of assigned customers. This role involves managing customer orders through the pipeline to facilitate growth of existing accounts.Key Responsibilities:Customer Centric Focus:Collaborate...


  • Kansas City, Missouri, United States Senior Star Full time

    Lead Dining Services CoordinatorJob Category: FOOD & BEVERAGE Requisition Number: LEADS02545Position OverviewAt Senior Star, the safety and well-being of our residents and team members is our foremost priority. In light of the ongoing challenges posed by the novel coronavirus (COVID-19), we are implementing various measures to ensure that our essential roles...


  • Oklahoma City, Oklahoma, United States Oklahoma Farm Bureau Insurance Company Full time

    Job OverviewPosition: Senior Customer Service SpecialistReports To: Director of Policy ServicesLocation: Oklahoma City, OKCompensation: Competitive hourly rateWork Schedule: 7:30 am - 4:15 pm or 8:00 am - 4:45 pmBenefits: Comprehensive benefits package including paid time off, medical, dental, vision, life insurance, 401K with company match, Employee...


  • Kansas City, Missouri, United States Senior Star Full time

    About the Role:We are seeking a skilled and dedicated Server to join our team at Senior Star. As a Server, you will play a vital role in providing exceptional customer service to our residents and their guests.Key Responsibilities:Prepare tables to ensure a clean and inviting dining experienceStock the wait station with necessary suppliesAssist the kitchen...


  • Oklahoma City, United States Customer Labs Full time

    Dexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative, National Accounts at our distribution...


  • Kansas City, United States Brightree Full time

    Customer Service Specialist - Resupply page is loaded **Customer Service Specialist - Resupply** **Customer Service Specialist - Resupply** locationsKansas City, KS, United States time typeFull time posted onPosted 7 Days Ago job requisition idJR_011740 You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its heart,...


  • Kansas City, United States PPC Flex Full time

    Job DescriptionJob DescriptionOur culture at PPCFLEX is grounded in a genuine desire to do what’s right. We are a collaborative and caring team who support one another and celebrate everyone’s contribution to our success. We have a passion for flexible packaging and delivering results for our customers. Customer Service SpecialistIn this role you...


  • Kansas City, Missouri, United States ExecuSource Full time

    Automotive Customer Service Specialist Location: Kansas City, MO Compensation: Up to $30 per hour, based on experience Work Hours: 6am to 3pm, Monday to Friday Join a leading Ford dealership in Kansas City, recognized for its excellence in service. We are seeking an experienced Automotive Customer Service Specialist to enhance our service department.Key...


  • Kansas City, United States DICK'S SPORTING GOODS INC Full time

    **Retail Customer Service Specialist** City: Kansas City,MO Location: Zona Rosa MO Job Area: Store Hourly Job ID: 220005NJ Brand: DICK'S Sporting Goods Starting Rate: $14.00 + Current Teammate ** What Youll Do In This Role** **Description** On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes...


  • Kansas City, Kansas, United States PPC Flex Full time

    Job OverviewPosition Summary:The Senior Customer Service Specialist role is pivotal in delivering exceptional service to Sales and a designated group of clients. This position is responsible for overseeing customer orders throughout the process to foster the growth of existing accounts. In the absence of the primary contact, these responsibilities will be...


  • Kansas City, Missouri, United States Legend Senior Living Full time

    Join Our Team at Legend Senior LivingLegend Senior Living is honored to be recognized as a Certified Great Place to Work for five consecutive years. We are excited to announce that Arbor House of Mustang is part of the Legend Senior Living family, and we are currently seeking a dedicated individual to become a member of our nursing team as a Practical...


  • Kansas City, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Kansas City, MO)** **Department:** Ops-Hourly **Location:** Kansas City, MO **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...


  • Kansas City, Kansas, United States Providence Medical Center Full time

    Position Overview:Providence Medical Center's Cardiology Clinic is seeking a dedicated full-time Healthcare Customer Service Specialist to enhance our dynamic team.As part of an award-winning organization, you will be surrounded by professionals who are committed to our core values of quality, compassion, and community. Providence Medical Center, affiliated...


  • Kansas City, Kansas, United States PPC Flex Full time

    Job OverviewPosition Summary:The Senior Customer Service Specialist role at PPC Flex is dedicated to delivering exceptional customer support to our Sales team and a designated group of clients. This position is pivotal in overseeing customer orders throughout the processing pipeline, ensuring the growth of established accounts. In the absence of the primary...


  • Kansas City, Missouri, United States Walmart Full time

    Position OverviewAs a Customer Service and Sanitation Specialist at Walmart, your role is vital in creating a welcoming environment for our customers. You will be responsible for maintaining cleanliness and ensuring a positive shopping experience.Key ResponsibilitiesCustomer Interaction: Make sure customers feel valued and appreciated as they enter and exit...


  • Kansas City, Missouri, United States Fresh Form Draft Full time

    Junior Customer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Location: Remote Compensation: $39,500 - $51,500 / year Overview At Fresh Form Draft, we recognize the significant impact of design in enhancing everyday experiences. As a pioneering design firm, we are committed to creating environments that fulfill practical...


  • Kansas City, Kansas, United States Providence Medical Center Full time

    Position Overview: Providence Medical Center's Cardiology Clinic is seeking a dedicated Healthcare Customer Service Specialist to become part of our vibrant team. Join a distinguished group of professionals who are committed to our core values of excellence, empathy, and community service. Providence Medical Center, affiliated with Prime Healthcare, provides...


  • Kansas City, Missouri, United States Customer Value Partners Full time

    Job OverviewCustomer Value Partners (CVP) is a distinguished consulting firm specializing in healthcare and advanced technology solutions, recognized for our commitment to excellence and innovation in serving clients across various sectors, including healthcare, national security, and public service.We are currently seeking a Cybersecurity Threat...


  • Kansas City, Kansas, United States PPC Flex Full time

    Job OverviewPosition Summary:The Senior Customer Service Specialist role is dedicated to delivering exceptional service to Sales and a designated group of clients. This position is accountable for overseeing customer orders throughout the process to enhance the growth of existing accounts. In the absence of the primary employee, responsibilities will be...