![Food and Thought 2](https://media.trabajo.org/img/noimg.jpg)
Guest Experience Specialist
1 month ago
Job Title: Guest Experience Specialist Location: 7941 Airport-Pulling Rd N, Naples, FL 34109 | Click Here for Map Employment Type: Part-time FLSA Status: Non-Exempt Valid Through: August 28, 2024 Date Posted: August 5, 2024 Company Overview Welcome to Food & Thought 2, Naples’ premier destination for organic dining Proudly located in the #1 best place to live in the U.S., our restaurant is not just a place to eat but a vibrant community celebrating a healthy lifestyle. Guided by our Founding Member, Frank Oakes, who famously said, 'There are no strangers here, only friends we have yet to meet,' we offer a dining experience like no other, featuring organically sourced, meticulously crafted meals. Our adjoining organic market allows our guests to continue their healthy journey at home. Join us and be part of a community where wellness and connection are celebrated daily Position Summary Are you passionate about providing exceptional guest experiences and creating memorable moments? Food & Thought 2 is seeking an enthusiastic and customer-focused Guest Experience Specialist to join our Family. In this part-time role, you’ll be the first point of contact for our guests, ensuring they feel welcome and valued from the moment they arrive. If you thrive in a dynamic environment and have a knack for creating positive interactions, this is the perfect opportunity for you Key Responsibilities Welcome and Engage: Greet guests warmly, making them feel at home and appreciated. Seamless Seating: Efficiently manage seating arrangements and escort guests to their tables. Reservation Management: Handle and track reservations with accuracy both over the phone and in person. Answer Inquiries: Provide clear information about our restaurant, answer questions, and assist with special requests. Collaborate with Team: Work effectively with servers, bartenders, and kitchen Fam to ensure smooth service. Maintain Environment: Keep the entrance, waiting area, and front desk clean, organized, and inviting. Promote and Inform: Share information about daily specials, events, and promotions to enhance the guest experience. Resolve Issues: Address and resolve guest complaints or issues promptly and professionally. Customer Service Excellence: Deliver outstanding service that exceeds guest expectations. Manage Waitlist: Oversee the waitlist during busy periods, providing accurate wait times and managing guest flow. Qualifications Passion for Service: Strong enthusiasm for delivering exceptional guest experiences. Excellent Communication: Superior verbal and written communication skills. Dependability: Reliable, punctual, and dedicated to high-quality service. Energetic Personality: Positive and energetic with a strong team spirit. Empathetic Approach: Ability to connect with and understand the needs of guests and team members. Shared Values: Alignment with our commitment to organic and hospitality-driven values. Language Skills: Proficiency in English required; Spanish is a plus. Footwear: Non-slip shoes required (not provided). Work Authorization: Authorized to work in the U.S. Age Requirement: Must be at least 18 years old. Transportation: Reliable transportation required. Physical Requirements Manual Dexterity: Skilled in both gross and fine manipulation. Vision Acuity: Strong peripheral vision and near/far visual accuracy. Hearing Ability: Able to effectively hear and respond to instructions. Lifting, Pushing, and Pulling: Capable of handling and moving objects weighing up to 50 pounds. Standing and Walking: Ability to stand and walk for extended periods while maintaining focus. Flexibility and Mobility: Ability to bend, stoop, kneel, twist, and move. Tolerance to Environmental Conditions: Comfortable working in varied temperatures (hot, humid, cold) and handling moderate dust and cleaning agents. Allergy Tolerance: Ability to work with a variety of fresh ingredients without adverse reactions. Step-Stool and Ladder Use: Confidently use a step-stool or ladder as needed. Physical Balance: Maintain stability and balance while performing tasks. Clear Communication Skills: Convey instructions clearly in busy or noisy environments. Reaching Ability: Capable of reaching below the waist, at the waist, and overhead. Apply Now to become a vital part of Food & Thought 2 and help us deliver exceptional guest experiences Stay Connected: Join our community and stay updated with the latest news and events Facebook| Instagram | LinkedIn | YouTube | FoodandThought2 Equal Opportunity Statement: Food & Thought 2 is committed to diversity and inclusivity, providing an equal opportunity environment for all associates. We proudly uphold our status as an equal opportunity employer.
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