P/T Hotel Night Auditor- Doubletree

5 months ago

Naples, United States Guest Services Full time

Compensation Amount:
17.50 USD Hourly

Job Summary:
This is an OVERNIGHT (3rd) shift. The Night Auditor performs all bookkeeping functions and end of day accounting duties for the hotel, in addition to performing front desk attendant functions including guest services and satisfaction, checking guests in and out, reservations, answering phones, and additional as assigned. Hotel experience preferred.

Job Description:

ESSENTIAL FUNCTIONS

  • Audit daily guest ledger of the hotel to verify and balance entries. Investigate and correct any discrepancies.
  • Create daily deposit and ensure correct starting cash amount at the front desk for the morning.
  • Update reservations system with occupancy of guests as they come as they check in and out.
  • Provide administrative, reception and program support to management and staff.
  • Manage phone activity including providing general knowledge to callers.
  • Act as front desk attendant during the night hours, ensuring guests are satisfied with service requests.
  • Ensure a safe environment, and respond to guest complaints accordingly.
  • Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
  • High School Diploma or GED. Basic accounting skills.
  • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
  • Computer proficiency.
  • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  • Ability to arrange and coordinate schedules for reservations.
  • Excellent interpersonal, administrative, telephone and other communications skills.
PHYSICAL AND MENTAL REQUIREMENTS
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
  • Ability to sit at a desk and monitor phones for extended amounts of time.
  • Ability to withstand temperatures in indoor and outdoor environments.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Communicates and receives verbal communication with other employees.
  • Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Reservations system.
  • POS system.


Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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