![Guest Services](https://media.trabajo.org/img/noimg.jpg)
Hotel Front Desk Agent
1 month ago
Compensation Amount:
16.00 USD Hourly
Job Summary:
The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and phones. Must have strong customer services skills. Hotel experience a plus
Job Description:
ESSENTIAL FUNCTIONS
- Provide administrative, reception and program support to management and staff.
- Manage phone activity including providing general knowledge to callers.
- Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
- Register and assign rooms to guests.
- Provide quotes for room rates and up-sell the guest when possible.
- Assist in coordinating the Front Desk and the Housekeeping Department.
- Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Responds to guest inquiries.
- Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
- Maintain awareness of safety issues, and report them immediately to your manager.
- High School Diploma preferred. Minimum of at least 16 years of age.
- Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
- Computer proficiency.
- Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
- Ability to arrange and coordinate schedules for reservations.
- Excellent interpersonal, administrative, telephone and other communications skills.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire work day and to climb steps regularly.
- Ability to sit at a desk and monitor phones for extended amounts of time.
- Ability to withstand temperatures in indoor and outdoor environments.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
- Physical presence at the job site is essential to perform job duties.
- Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
- Reservations system. POS system.
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
-
Front Desk Agent
3 months ago
Naples, United States Guest Services Full timeThe Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. ESSENTIAL FUNCTIONS - Provide administrativ Front Desk, Agent, Reservations, Operations, Hotel
-
Front Desk Agent
4 weeks ago
Naples, United States LaPlaya Beach & Golf Resort, a Noble House Resort Full timeJob Type Part-time Description WORK in PARADISE: Ranked #5 of the Best Hotels & Resorts in Florida and the only Naples Resort in the Top 20. LaPlaya Beach Resort & Club, located directly on the beautiful Gulf of Mexico, offers excellent career opportunities to caring hospitality professionals who provide the finest services in Naples. The JOB: Front Desk...
-
Hotel Front Desk Representative
17 hours ago
Naples, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Guest Services. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing front desk operations, and ensuring a seamless experience for all visitors.Key Responsibilities:Guest Services: Provide administrative...
-
Front Desk Host-- Innovation Hotel
3 months ago
Naples, United States Innovation Hotel Full timeJob DescriptionJob DescriptionJob Summary:Front Desk Host is a unique position in which the attendant will be responsible for Front Desk, Bell Services, and Concierge Services. The Host will serve as the first impression of the property and be responsible for providing a unique, professional, and most importantly hospitable warm arrival / departure...
-
Front Desk Manager
2 months ago
Naples, United States Marriott Hotels & Resorts Full timeEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Strives to ensure guest Front Desk, Guest Service, Manager, Front Desk Manager, Customer Service, Operations, Hotel
-
Front Desk Agent- $15.00+/hour Full Time
3 months ago
Naples, United States Everglades Florida Adventures Full time**GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!** **Front Desk Agent** Guest Services is now hiring a Full-Time Front Desk Agent for our luxury condominium communities in Naples, FL. We are seeking hardworking individuals who are motivated, service oriented, and reliable. This position pays $15.00-17.00/hour. Guest Services, Inc. offers...
-
Front Desk Clerk
3 months ago
Naples, United States Hilton Grand Vacations Full timeHGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay!*What will I be doing? As a Front Desk Clerk you would be responsible for executing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a positive and...
-
Guest Services Agent
3 months ago
Naples, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Naples, FL, US Property Name: La Quinta by Wyndham Naples - Downtown Req Id: 13091 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Naples - Downtown location in Naples , Florida . **Job Summary** The Guest Service Agent is responsible for providing attentive,...
-
Front Desk Sales Associate
3 weeks ago
Naples, United States Fountain Life, LLC Full timeFRONT DESK SALES ASSOCIATE: 10am-3pmAbout Fountain XWe are dedicated to performance-based training in a fun and collaborative environment where we teach you how to train like an athlete. We are results-driven and focus on holistic health and recovery so you can prevent injuries and continually see positive change. Fountain X offers an unparalleled extension...
-
Front Desk Coordinator
20 hours ago
Naples, Florida, United States Glass Doctor® Full timeAbout Glass DoctorWe're a leading provider of glass repair and replacement services, dedicated to delivering exceptional customer experiences. Our team is passionate about helping homeowners and businesses protect their properties and improve their quality of life.Job SummaryWe're seeking a highly motivated and organized Front Desk Coordinator to join our...
-
Front Desk Sales Associate
3 weeks ago
Naples, United States Fountain Life, LLC Full timeFRONT DESK SALES ASSOCIATE: 10am-3pm About Fountain X We are dedicated to performance-based training in a fun and collaborative environment where we teach you how to train like an athlete. We are results-driven and focus on holistic health and recovery so you can prevent injuries and continually see positive change. Fountain X offers an unparalleled...
-
Dental Front Desk Coordinator
3 months ago
Naples, United States Young & Royal LLC Full timeJob DescriptionJob DescriptionPrivate Pediatric Dental Practice in Naples seeking a friendly, upbeat, organized, reliable person for a front desk coordinator position. Knowledge of the Front Desk operations in a dental office is a plus!We are a growing Private Pediatric Dental Practice that believes in offering the best customer experience, and excellent...
-
Front Desk Supervisor
7 days ago
Naples, United States Pet Paradise Resort Full timeDescription Pet Paradise is looking for pet people with leadership and strong customer service experience to fill our open Front Desk Supervisor position. Starting Rate: $16.50/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date) $500 sign on bonus - will be paid after 90 days of employment. PERKS AND...
-
Guest Services Front Desk Representative
3 days ago
Naples, Florida, United States Guest Services Full timeCompensation: 16.00 USD Hourly Position Overview: The Front Desk Representative is responsible for executing all front desk operations, including guest check-ins and check-outs, managing reservations, and handling phone inquiries. Exceptional customer service skills are essential. Previous experience in the hospitality sector is advantageous. Key...
-
Front Desk Coordinator
3 weeks ago
Naples, United States IVX Health Full timeJob DetailsJob Location Naples Infusion Center - Naples, FL Position Type Full Time Education Level High School Diploma / GED Travel Percentage Occasionally Job Shift Monday - Friday, regular business hours Job Category Admin - Clerical Description Are you ready to make an impact in our patients' healthcare journeys right from the very start? IVX Health is...
-
Front Desk Sales Associate
5 days ago
Naples, United States Scenthound Full timeLove Dogs? Join the Pack!Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!Perks and Benefits:Competitive hourly base pay plus commissionMerit-based pay increasesTraining and developmentCareer growth path (Assistant Manager,...
-
P/T Hotel Night Auditor- Doubletree
1 month ago
Naples, United States Guest Services Full timeCompensation Amount: 17.50 USD Hourly Job Summary: This is an OVERNIGHT (3rd) shift. The Night Auditor performs all bookkeeping functions and end of day accounting duties for the hotel, in addition to performing front desk attendant functions including guest services and satisfaction, checking guests in and out, reservations, answering phones, and additional...
-
Housekeeping Supervisor-- Innovation Hotel
3 months ago
Naples, United States Innovation Hotel Full timeJob DescriptionJob DescriptionJob Summary:Housekeeping Supervisor will be responsible for the supervision of all functionality within the Housekeeping Department. **Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a...
-
Front Desk Sales Associate
3 days ago
Naples, United States Scenthound Full timeLove Dogs? Join the Pack! Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk! Perks and Benefits: Competitive hourly base pay plus commission Merit-based pay increases Training and development Career growth path (Assistant Manager,...
-
Front Desk Sales Associate
7 days ago
Naples, United States Scenthound Naples, FL Full time $15Job DescriptionJob DescriptionLove Dogs? Join the Pack!Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!Perks and Benefits:Competitive hourly base pay plus commissionMerit-based pay increasesTraining and developmentCareer...